ReceptionistWorkplace Ambassador (PT 20h)

JLL; Milano; In loco; EUR 50.000 - 70.000; Part-time

Descrizione del lavoro

A global commercial real estate services firm in Milano is seeking a part-time Receptionist / Workplace Ambassador responsible for managing front-of-house services. The ideal candidate will demonstrate excellent customer service skills, organizational abilities, and fluency in both English and Italian. This role involves a range of responsibilities from visitor management to effectively supporting internal teams, ensuring a professional environment at all times, and working closely with various departments. Join a team that values your growth and contribution.

Competenze

• Experience in a Luxury Hotel Customer Service / Room Reservations environment is strongly preferred.
• Fluency in English and Italian languages is required.
• Excellent attention to detail and ability to multitask.

Mansioni

• Manage front of house services and provide reception services.
• Ensure compliance with visitor management processes and security policies.
• Maintain knowledge of booking systems and site facilities.
• Communicate effectively within the team while maintaining confidentiality.
• Assist managers with reasonable requests as necessary.

Conoscenze

5-star customer service skills

Proficient computer skills (Microsoft Office)

Excellent communication skills

Organisational and time-management skills

Experience in complaint handling

Fluency in English and Italian

Strumenti

Booking systems (e.g., NFS, Condeco)

Descrizione del lavoro

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Receptionist / Workplace Ambassador

The Receptionist / Workplace Ambassador is responsible for managing the front of house services and providing the reception services. As front of house support this role must also demonstrate a high level of security awareness at all times and have knowledge of emergency evacuation procedures and Health & Safety.

Responsibilities

• Deliver efficiently smoothly and professionally client journey. Ensure that the Front of House team always maintain a professional image and standards of appearance when interacting with visitors and building occupiers within the client office.
• Be knowledgeable of the booking system meeting rooms site facilities local area and other general product knowledge necessary to perform duties. Meet & greet visitors to the building in a welcoming manner determine nature of business and announce them to the appropriate personnel.
• Comply with visitor management processes ensuring compliance with company security policies. Escort visitors to meeting rooms as required and ensure completion of Visitor Health & Safety Inductions as required.
• Issue visitors passes (including contractor passes) and monitor access within the Reception area. Be a point of contact for visitors and maintain a facility-wide knowledge of meeting room locations and other on-site facilities.
• Accurately book meeting rooms as required ensuring that all Catering and AV requirements are booked and any amendments and cancellations are communicated to the appropriate personnel. Be knowledgeable in all Front of House Standard Operating Procedures.
• Maintain meeting room bookings carry out the checks and make sure that the highest standards in client suite are met. Ensure all Front of House tasks such as visitor pre-registration mailbox management and event check-in desk are completed daily.
• Generate and distribute reports as required. Be knowledgeable of all meeting room layouts capacities and catering policies to efficiently support the clients. Communicate any systems issues to the Booking System Support Team and / or Technology team as applicable.
• Identify where service and / or the Customers experience can be improved and expedite the satisfactory resolution of any problems that may arise. Handle new starter inductions and training while exceeding Customer expectations.
• Ensure effective communication and information sharing within the team while maintaining confidentiality. Remain calm under pressure use initiative and manage changing priorities as they arise.
• Maintain awareness of all standard operating procedures regarding Health & Safety at work. Complete all required training to ensure full compliance with regulations policies and guidelines.
• Participate in team engagement team building and overall team wellbeing. Demonstrate and be aware of JLL core values and encourage the team to represent them.
• Work closely with FOH / Events Coordinators to ensure seamless cooperation within the departments. Maintain good relationships across the contract with other departments such as catering cleaning security facilities and constantly improve relationship with client.
• Assist managers and FOH / Events Coordinators on site with any reasonable request.

Skills and Experience

• 5-star customer service skills. Proficient computer skills in Microsoft Office programs such as Excel and Word. Excellent communication skills a proactive approach to work and high attention to detail.
• Excellent organisational and time-management skills. Experience in complaint handling and ability to multitask with impeccable attention to details.
• Previous experience in a Luxury Hotel Customer Service / Room Reservations environment (strongly preferred). Experience with Room Bookings systems such as NFS Condeco EMS FM Facts Delphi Data craft Opera is desirable.
• Fluency in English and Italian languages.
• Regular contract - Part time 20 hours per week.

Location

On-site Milano ITA

Employment Type

Part-Time

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.