Project & Process Optimization Specialist

Pluxee; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A global employee benefits company in Milan is seeking a Project & Process Optimization Specialist. This entry-level role involves optimizing internal processes, supporting merchant campaign planning, and managing CRM data. The ideal candidate will have 2-3 years of experience, proficiency in Salesforce and Microsoft Office, and strong analytical skills. A multicultural and empowering work environment is offered, emphasizing diversity and inclusion.

Servizi

Empowering work environment

Focus on wellbeing and work-life balance

Multicultural team culture

Competenze

• Minimum 2-3 years of work experience in a relevant field.
• Exposure to complex data systems and BI tools.

Mansioni

• Serves as the department’s point of reference for internal process optimization.
• Supports strategic planning of merchant campaigns and develops implementation plans.
• Maintains CRM data, managing records and workflows.
• Designs and implements lead routing processes for sales.
• Monitors performance metrics and generates reports.
• Optimizes manual or inefficient processes.

Conoscenze

Adaptability

Attention to Detail

Data Analysis

Performance Management

Problem-Solving

Process Improvement

Project Management

Revenue Optimization

Strumenti

Salesforce

Microsoft Office

Descrizione del lavoro

Project & Process Optimization Specialist

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.

Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.

Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.

Manages special projects related to Merchant business, collaborating with other departments to define the best implementation strategy. Successfully delivers results in line with each project plan’s timeline and established KPIs. Actively contributes to achieving both qualitative (process optimization) and quantitative (merchant network growth) objectives across the department.

What you’ll be doing:

• Serves as the department’s point of reference for internal process optimization and the development of new workflows. Works closely with the Sales and Marketing teams to simplify, optimize, eliminate, and/or automate manual or inefficient processes;
• Supports the strategic planning of merchant campaigns and develops a semi‑annual or annual implementation plan;
• Maintains CRM data (Salesforce): manages records, dashboards, workflows, and sales process KPIs and best practices, personally overseeing necessary optimizations and/or developments;
• Designs and implements an efficient lead routing process for the merchant sales area, monitoring response times and generating dedicated reports for management;
• Proficiency in Microsoft Office;
• CRM software (Salesforce);
• Knowledge of the industry or market is a plus.

Work Experience Requirements:

• Min 2‑3 years of work experience
• Prior exposure to complex data systems, BI tools, reporting tools

Languages:

• Adaptability (Competent)
• Attention to Detail (Competent)
• Data Analysis (Competent)
• Performance Management (Competent)
• Problem‑Solving (Competent)
• Process Improvement (Competent)
• Project Management (Competent)
• Revenue Optimization (Competent)

Get notified about new Optimization Specialist jobs in Milan, Lombardy, Italy.

Seniority level

• Entry level

Employment type

• Full‑time

Industries

• Consumer Services

1) A meaningful job: Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.

2) A great culture: People matter – a lot! Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work‑life balance, new ideas and we have a lot of fun!

3) An empowering environment: Be yourself! At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive work place where all abilities are celebrated, and equal learning and growing opportunities are a given.