Back Office Gaming Support Specialist

Cross Border Talents; Toscana; In loco; EUR 19.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Relocation bonus

Accommodation provided

Fully paid training

Health insurance

Employee benefits

Descrizione del lavoro

CB Talents SP in Sofia, Bulgaria, is seeking Back Office Gaming Support Specialists with German and English to join our Game Support Team. You will help players resolve issues, focus on experience, and relay player feedback to the right teams.

We offer a €1,500 gross relocation bonus (paid in two installments), 21 days of company-provided accommodation, fully paid training, health insurance, and a wide range of benefits in a positive international environment.

Competenze

• Fluency in German and good command of English.
• Gaming experience and ability to relate to players.
• Understanding of Player Support.
• Desire to help players and contribute to the team.

Mansioni

• Assist players with issues they experience or report.
• Focus on the player and deliver an excellent experience.
• Listen to players and relay feedback to the appropriate teams.
• Work with the team to improve processes.

Conoscenze

German language

English language

Gaming experience

Player empathy

Descrizione del lavoro

Description

*Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.

We arelooking for passionate Back Office Gaming Support Specialists with German to join our Game Support Team - get the job you will enjoy! A typical day:

• Assist our players with any issues they might experience or report
• Focus on the player and provide the ultimate player experience
• Listen to the voice of the players and communicate it further to the appropriate teams
• Work with our team to improve our processes

If you have:

• Fluency in German and a good command of English
• Gaming experience - you have played games and you can relate to a player's concept, community, and mindset
• Player empathy and understanding a player's perspective when tackling their issues
• Understanding of Player Support
• Desire to help the players as best as possible and to contribute to the team's success

We Offer:

• Relocation Bonus: €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs
• 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• More than fifty benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses

We care about our employees' well–being, invest in their future growth, and encourage fun and team-building projects!

For applications or inquiries

Please contact me at [e-mail]