Partnership Growth Manager — Remote & Data-Driven

Smartbox Italia; Lombardia; Hybrid; EUR 29,000 - 30,000; Full time

Benefits offered by this job

Annual bonus 20%

Restaurant tickets 8€ per day

Remote work policy (2 days/week)

Employee discount on Smartbox products

Wellbeing initiatives

Work x life pack

Job summary

Smartbox Italia is seeking an Account Manager to strengthen relationships with existing partners and explore new business opportunities. You will engage with partners by phone and online meetings, advise on growth strategies, and act as a trusted advisor.

You will conduct quarterly business reviews, identify upselling and cross-selling opportunities, and collaborate with Marketing, Ops, Finance, and Product teams to maximize partner value while meeting company goals.

Qualifications

• Proven experience in account management or B2B sales.
• Strong relationship-building and communication skills, comfortable engaging with senior stakeholders.
• Ability to conduct quarterly business reviews and provide data-driven insights.
• Analytical mindset with proficiency in BI tools and Salesforce.
• Strong organizational skills to manage multiple accounts and priorities.
• Creative and commercially minded, capable of identifying growth opportunities.
• Knowledge of hospitality, travel, or leisure industries.

Responsibilities

• Establish and maintain long-term client relationships and serve as the main contact and trusted advisor for partners.
• Plan and execute quarterly business reviews (BR) for top accounts and groups.
• Identify and pursue upselling and cross-selling opportunities within existing accounts and present partner-specific reviews.
• Apply the 80/20 rule to prioritize top partners and achieve quarterly contract targets.
• Contact top partners 5 times per quarter and run detailed BRs with benchmarks.
• Address and resolve client issues promptly while balancing client satisfaction with company policies.
• Respond to partner requests the same day or confirm receipt when no solution yet.
• Resolve issues promptly using correct processes and training materials.
• Keep partners updated and coordinate with relevant departments proactively.
• Analyze client data to identify growth opportunities and provide data-driven recommendations.
• Review BI reports weekly and analyze partner KPIs.
• Participate in gap-closing plans and strategic portfolio analysis.
• Manage multiple client accounts with structured weekly and daily plans.

Skills

Account management

B2B sales

Relationship building

Communication

Salesforce

BI tools

Organizational skills

Problem solving

Strategic thinking

Hospitality/travel knowledge

Tools

Salesforce

BI tools

Job description

Smartbox Italia is seeking an Account Manager to strengthen relationships with existing partners and explore new business opportunities. You will engage with partners by phone and online meetings, advise on growth strategies, and act as a trusted advisor.

You will conduct quarterly business reviews, identify upselling and cross-selling opportunities, and collaborate with Marketing, Ops, Finance, and Product teams to maximize partner value while meeting company goals.