Order to Cash - Customer Project Management Process Director

Vertiv; Milano; In loco; EUR 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

A global technology firm is seeking an Order to Cash - Customer Project Management Process Director to oversee the design and implementation of OTC processes across various business models. The ideal candidate will possess a strong background in supply chain management, process transformation, and program governance. This role requires exceptional leadership, strategic thinking, and a track record of managing large-scale automation initiatives. Candidates must have substantial experience in a manufacturing environment, along with strong communication and stakeholder management skills.

Servizi

Competitive salary

Health insurance

Career development opportunities

Competenze

• Minimum 10 years in Order to Cash or related roles in manufacturing.
• Experience with SKU-based, CTO, and ETO environments.
• Track record of leading large-scale digital and automation programs.

Mansioni

• Design and implement a harmonized Customer Project Management process.
• Collaborate with cross-functional teams for process integration.
• Drive Lean and Six Sigma-based continuous improvement initiatives.

Conoscenze

Lean process improvement

Project management

Stakeholder management

Automation initiatives

Formazione

Bachelor’s degree in business or related field

Master’s degree or MBA

Strumenti

ERP systems

CRM systems

Descrizione del lavoro

Order to Cash - Customer Project Management Process Director

At Vertiv, we’re on a mission to empower the people that will power the future. With $6.9 billion in sales and a global reach across nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

As Order to Cash - Customer Project Management Process Director, you will own end‑to‑end design, implementation, standardization, and continuous improvement of OTC processes across five global regions and multiple business units, covering diverse business models such as SKU‑based, Configure‑to‑Order (CTO), and Engineer‑to‑Order (ETO).

Responsibilities

Program Leadership and Strategy

• Design and implement a globally harmonized Customer Project Management process architecture that supports SKU, CTO, and ETO business models, ensuring clear process variants, decision rules, and standard work for each model.
• Develop and execute the global OTC transformation strategy, aligned with business objectives, customer segmentation, and the integration roadmap with SIOP, NPDI, P2P, and Opportunity‑to‑Order processes.
• Identify, prioritize, and lead OTC automation and AI initiatives (e.g., RPA for order entry, credit checks, billing; predictive analytics for demand, promise dates, and payment behavior), ensuring scalability across regions and business units.

Stakeholder Management and Cross‑Functional Coordination

• Collaborate with Sales, Finance, IT, Operations, Procurement, and Legal to ensure OTC process designs are fully integrated with CRM, ERP, CPQ, and supply‑chain planning systems and reflect customer, compliance, and operational requirements.
• Act as the global point of contact for regional and business‑unit OTC leaders, driving alignment on process design, master data standards, and interfaces with SIOP, NPDI, P2P, and Opportunity‑to‑Order.
• Lead training, communication, and change management activities to embed new OTC ways of working, leveraging structured methodologies and clear role/responsibility definitions across regions.

Process Optimization and Continuous Improvement

• Drive Lean and Six Sigma‑based process improvement initiatives to reduce order cycle time, improve order accuracy (including configuration and BOM accuracy for CTO/ETO), increase first‑time‑right invoicing, and enhance customer experience.
• Define, monitor, and act on a comprehensive OTC KPI framework (e.g., DSO, order‑to‑invoice lead time, invoice accuracy, automation rates, dispute rates, cash application accuracy), using data and analytics to identify bottlenecks and prioritize improvements.
• Implement a structured continuous improvement pipeline and governance (Kaizen events, root cause analysis, control plans) to ensure sustainable benefits and process stability across all regions and business units.

Program Governance, Integration, and Compliance

• Establish and lead Customer Project Management governance forums to review performance, manage the global process and solution roadmap, and ensure consistency of design and execution across regions and business models (SKU, CTO, ETO).
• Ensure robust interoperability and integration between OTC and SIOP, NPDI, P2P, and Opportunity‑to‑Order processes and systems, enabling accurate demand signals, capacity planning, product introduction, and procurement alignment.
• Manage program budget, resources, risks, and timelines, ensuring cost‑effective delivery and compliance with corporate policies, financial controls, and regional regulatory requirements (tax, trade, data privacy).

Qualifications

• Bachelor’s degree in business, Supply Chain Management, Industrial Engineering, Finance, or related field.
• Master’s degree or MBA preferred, ideally with a focus on operations, supply chain, or digital transformation.
• Minimum 10 years in Order to Cash, supply chain, manufacturing, or related end‑to‑end process transformation roles within a manufacturing or industrial company.
• Proven experience designing and implementing global OTC processes across multiple regions and business units, including exposure to SKU‑based, CTO, and ETO environments.
• Track record of leading large‑scale digital and automation programs (e.g., ERP/CRM/CPQ transformations, RPA, AI/analytics) across complex organizations.
• Deep knowledge of OTC best practices, including credit management, order management, fulfillment, billing, collections, and dispute resolution, with strong understanding of interfaces to SIOP, NPDI, P2P, and Opportunity‑to‑Order.
• Strong Lean and Six Sigma expertise, with hands‑on experience applying these methodologies to drive measurable improvements in OTC performance and customer satisfaction (certification preferred).
• Exceptional program and project management skills, including stakeholder management at executive level, change management, and benefits realization tracking.
• Solid understanding of enterprise systems (ERP, CRM, CPQ, finance platforms) and data structures relevant to OTC, with the ability to partner effectively with IT to design integrated, scalable solutions.
• Excellent communication, influencing, and leadership capabilities, with the ability to navigate a matrixed, multi‑region, multi‑business‑unit environment.

Needless to say, if you are the person we are looking for, feel free to apply and let's start drafting your future career in a healthy and growing environment! We embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

Our Core Principals

• Safety
• Integrity
• Respect
• Teamwork
• Diversity & Inclusion

Our Strategic Priorities

• Customer Focus
• Operational Excellence
• High‑Performance Culture
• Innovation
• Financial Strength

Our Behaviors

• Own It
• Act With Urgency
• Foster a Customer‑First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States.

Equal Opportunity Employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.