Order Entry & Customer Support Specialist

Abbott; Roma; Presencial; EUR 28 000 - 38 000; Tempo integral

Resumo da oferta

Abbott is seeking a customer service professional to act as the first point of contact for customers in Rome. You will handle inquiries via phone and email, resolve issues directly or escalate to sales, technical or service teams as appropriate, and maintain a solid understanding of Abbott’s products and services.

You will be responsible for recording interactions accurately in internal systems and supporting a positive customer experience in line with Abbott's service standards.

Qualificações

• Diploma or equivalent qualification (12 years of education).
• At least 2 years of experience in customer service or contact center environment.
• Confident handling customer interactions by phone and email.
• Able to navigate computerized systems and learn new applications quickly.

Responsabilidades

• Handle inbound and outbound customer interactions related to routine inquiries.
• Respond to customer requests, orders, service needs and complaints, escalating as appropriate.
• Build and maintain understanding of Abbott's products and services.
• Identify customer needs and communicate information to internal teams.
• Accurately record customer interactions using internal systems and data entry tools.

Conhecimentos

Phone support

Communication skills

Problem solving

Customer focus

Formação académica

Technical diploma

Ferramentas

CRM systems

Descrição da oferta de emprego

Abbott is seeking a customer service professional to act as the first point of contact for customers in Rome. You will handle inquiries via phone and email, resolve issues directly or escalate to sales, technical or service teams as appropriate, and maintain a solid understanding of Abbott’s products and services.

You will be responsible for recording interactions accurately in internal systems and supporting a positive customer experience in line with Abbott's service standards.