Technical Service Specialist - Abruzzo e Marche

Abbott; Roma; In loco; EUR 40.000 - 56.000; Tempo pieno

Descrizione del lavoro

Abbott in Rome, Italy is seeking a Technical Service Specialist responsible for performing planned maintenance, hardware and software upgrades, and backing up first line level one service, including installations and deinstallations. You will engage with lab staff and customers to ensure reliable service and high satisfaction.

The role supports Abbott's diagnostics portfolio across reference labs and clinics.

Competenze

• Bachelor degree or equivalent experience is required.
• Degree as Mechanical/Electrical/Biomedical/Biotechnology/Clinical Engineer.

Mansioni

• Provides first line service to Abbott Ambassadors (service interventions requiring less than 4 hours labor time)
• Schedules and perform planned maintenance (PM) activities
• Assists with instrument installations and deinstallations

Conoscenze

Communication skills

Customer engagement

Issue resolution

Analytical tools

Technical expert

Formazione

Bachelor degree

Mechanical/Electrical/Biomedical/Biotechnology/Clinical Engineer

Strumenti

Analytical software

Descrizione del lavoro

Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the modern diagnostics industry through the company's commitment to improving patient care and lowering overall costs.

Primary objective of the position

Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs) and for back up first line level one service and assisting with installations and deinstallations.

Major accountabilities

• Provides first line service to Abbott Ambassadors (service interventions requiring less than 4 hours labor time)
• Schedules and perform planned maintenance (PM) activities
• Assists with instrument installations and deinstallations

Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and economic growth and profitability per district.

Educational background

• Bachelor degree or equivalent experience is required
• Degree as Mechanical/Electrical/Biomedical/Biotechnology/Clinical Engineer.

Requirements / Work Experience

• 2/3 Years experience in a similar position
• Successful engagement with customers, specifically lab staff
• Technical expert for product line responsibility
• Strong communication skills
• Ability to identify and drive resolution of issues
• Strong experience in use of analytical tools and software