Technical Service Specialist - Lombardia

Abbott Laboratories; Roma; On-site; EUR 42,000 - 65,000; Full time

Job summary

Abbott Laboratories in Italy seeks a Technical Service Specialist to perform planned maintenance, hardware and software upgrades, and to back up first-line field service for Abbott Ambassadors. You will also assist with installations and deinstallations across Lombardy and Lazio, including Brescia and Rome locations.

The ideal candidate holds a Bachelor degree or equivalent and 2–3 years of experience, with strong customer engagement and proficiency in analytical tools.

Qualifications

• Bachelor degree or equivalent; required.
• 2/3 years experience in a similar position; essential.
• Successful engagement with customers, specifically lab staff; required.
• Strong experience in use of analytical tools and software; essential.

Responsibilities

• Provides first line service to Abbott Ambassadors (service interventions require <4 hours).
• Schedules and performs planned maintenance activities.
• Assists with instrument installations and de installations.

Skills

Customer engagement

Analytical tools

Lab staff interaction

Education

Bachelor degree or equivalent experience

Mechanical/Electrical/Biomedical/Biotechnology/Clinical Engineer

Tools

Analytical software

PM scheduling tools

Job description

Technical Service Specialist - Lombardia

This job is available in 2 locations Category Customer & Technical Support

Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the modern diagnostics industry through the company's commitment to improving patient care and lowering overall costs.

Primary objective of the position

Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs) and for back up first line level one service and assisting with installations and deinstallations.

Major accountabilities

• Provides first line service to Abbott Ambassadors (service interventions requiring less than 4 hours labor time)
• Schedules and perform planned maintenance (PM) activities
• Assists with instrument installations and deinstallations

Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and economic growth and profitability per district.

Educational background

• Bachelor degree or equivalent experience is required
• Degree as Mechanical/Electrical/Biomedical/Biotechnology/Clinical Engineer.

Requirements / Work experience

• 2/3 Years experience in a similar position
• Successful engagement with customers, specifically lab staff
• Ability to identify and drive resolution of issues
• Strong experience in use of analytical tools and software

Employment Classification: Employee, Level B2, Chemical and Pharmaceutical Industry National Collective Bargaining Agreement (CCNL).

Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automat

At Abbott, we are committed to improving health and well-being worldwide through innovative diagnostic solutions. We are looking for aTechnical ServiceSpecialistto join ourTechnical Serviceteam a

Location Italy - Milan Category Customer & Technical Support

This is not a traditional hospital-based engineering position.We are seeking a customer-focused Field Service Engineer to support advanced Electrophysiology systems across Italy, Emerging Markets, and

Job Id 31163561 Medical surveillance Not Applicable Division CRLB Core Lab Travel Yes, 75 % of the Time Additional Location Italy - Lombardy - Brescia Significant work activities Not Applicable

Job available in 2 locations

• Italy - Lombardy - Brescia
• Italy - Rome

DIVERSITY & INCLUSION

We strive to provide environments where all employees feel welcome and able to bring their full selves to work. To do this we integrate diversity, equity, and inclusion across Abbott.

SUSTAINABILITY FOR OUR FUTURE

At Abbott, sustainability means managing our efforts so we can help the greatest number of people around the world live fuller lives through better health.

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An Equal Opportunity Employer

Abbott is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions are based on qualifications, merit, and business needs.

• EEO (ENGLISH)
• EEO (SPANISH)
• PAY TRANSPARENCY NONDISCRIMINATION PROVISION

We provide reasonable workplace accommodations. U.S. residents only: To request accommodation, please call 224-667-0340or email [e-mail].

Abbott is committed to pay equity and transparency. Compensation is determined using objective, job-related, and gender-neutral criteria in compliance with applicable laws and local regulations.