Field Service Technician – Diagnostic Instruments

Thornton Tomasetti; Roma; On-site; EUR 41,000 - 56,000; Full time

Job summary

Abbott in Rome, Italy is seeking a Technical Service Specialist to perform planned maintenance, hardware and software upgrades (TSBs), and to back up first line level one service, including installations and deinstallations.

The role requires a Bachelor degree or equivalent in Mechanical/Electrical/Biomedical/Biotechnology/Clinical Engineering and 2–3 years of relevant experience, with strong communication skills and a proven ability to work with lab staff and customers.

Qualifications

• 2–3 years experience in a similar position.
• Experience engaging with lab staff and customers.
• Technical expert for product line responsibility.

Responsibilities

• Provides first line service to Abbott Ambassadors (service interventions requiring less than 4 hours labor time)
• Schedules and perform planned maintenance (PM) activities
• Assists with instrument installations and deinstallations

Skills

Strong communication skills

Analytical tools knowledge

Issue resolution

Customer engagement

Education

Bachelor's degree or equivalent

Degree in Mechanical/Electrical/Biomedical/Biotechnology/Clinical Engineer

Tools

Technical software tools

Job description

Abbott in Rome, Italy is seeking a Technical Service Specialist to perform planned maintenance, hardware and software upgrades (TSBs), and to back up first line level one service, including installations and deinstallations.

The role requires a Bachelor degree or equivalent in Mechanical/Electrical/Biomedical/Biotechnology/Clinical Engineering and 2–3 years of relevant experience, with strong communication skills and a proven ability to work with lab staff and customers.