Operations Associate - International Markets

Artemest; Lombardia; Hybrid; EUR 32,000 - 46,000; Full time

Job summary

Artemest seeks an organized Operations Associate (International Markets) to manage the full order lifecycle and provide luxury-level customer support across an international artisan network. You will coordinate with artisans and customers, handling after-sales cases and ensuring tailored solutions in a fast-paced luxury environment.

The role focuses on excellence in order management, after-sales coordination, and strong cross-functional collaboration with internal teams and external partners.

Qualifications

• Experience managing the full order lifecycle and after-sales support.
• Strong interpersonal and written/verbal communication skills.
• Ability to coordinate with artisans, suppliers, and internal teams.

Responsibilities

• Serve as the primary contact for customers, delivering a luxury-level experience.
• Manage the full order lifecycle and act as the main contact for artisans and customers on all order matters.
• Own complex after-sales cases, including delays, customs, delivery issues, and post-delivery support.
• Build and nurture relationships with customers to enhance loyalty.
• Collaborate with suppliers and artisans to balance client needs with company goals.
• Coordinate cross-functionally with Logistics, Marketplace, IT to ensure seamless after-sales execution.
• Identify recurring challenges and propose process improvements to optimize workflows.

Skills

Order management

Customer service

Communication

Problem solving

Job description

Artemest is looking for a motivated, organized, and proactive Operations Associate (International Markets) to join our growing international team. This role combines full order lifecycle management with excellence in customer support, coordinating with our network of Italian artisans and providing personalized support to both customers and suppliers.

As the primary point of contact, the Operations Associate will take ownership of order management operations and the after-sales process, ensuring accuracy, efficiency, and tailored solutions across both routine and complex situations.

This is a unique opportunity to join a dynamic international environment in the luxury sector, developing cross-functional expertise in order management, customer support, and coordination with internal teams and external partners.

Key Responsibilities:

• Serve as the primary point of contact for customers, overseeing inquiries and requests with accuracy and a personal touch to ensure a tailored, luxury-level experience.
• Manage the full order lifecycle, actingas the primary point of contact for artisans and customers on allorder-relatedmatters.
• Take ownership of complex after-sales cases, managing and resolving issues arising both after order confirmation (e.g.production or delivery delays) and after shipment, whether during transit, customs clearance, delivery, or following delivery when clients require further assistance.
• Build and nurture strong relationships with valued customers, proactively engaging to enhance their experience and strengthen long‑term loyalty.
• Collaborate closely with suppliers and artisans, recommending effective solutions that balance client needs with company objectives.
• Coordinate cross‑functionally with internal teams (Logistics, Marketplace, IT) to ensure seamless execution of after‑sales activities.
• Identify recurring challenges and propose process improvements to optimize workflows and support operational excellenc