Onsite IT Support Technician - AV & Network

Stefanini EMEA; Crespellano; In loco; EUR 35.000 - 45.000; Tempo pieno

Descrizione del lavoro

A global consulting technology firm located in Emilia-Romagna, Italy, seeks an experienced IT Support Technician. Your role will be to deliver exceptional customer service and resolve technical issues efficiently while coordinating with third-party vendors. The ideal candidate will have over 5 years of onsite support experience, strong skills in MS Office 365, and fluency in both Italian and English.

Competenze

• At least 5 years' experience in onsite support.
• Able to solve simple hardware issues.
• Knowledge of Active Directory and permissions.

Mansioni

• Provide support that meets or exceeds customer expectations.
• Coordinate with third-party vendors to resolve issues.
• Ensure timely resolution of support requests.

Conoscenze

Onsite support experience

Advanced MS Office 365 skills

Basic Networking skills

Customer service awareness

Proficiency in Italian

Good level of English

Formazione

Equivalent combination of education and related experience

ITIL V3 Foundation Certification

Microsoft Certification(s)

Descrizione del lavoro

A global consulting technology firm located in Emilia-Romagna, Italy, seeks an experienced IT Support Technician. Your role will be to deliver exceptional customer service and resolve technical issues efficiently while coordinating with third-party vendors. The ideal candidate will have over 5 years of onsite support experience, strong skills in MS Office 365, and fluency in both Italian and English.