Dynamic IT Desktop Support Specialist (On-Site & Remote)

Axiom Technologies; Milano; On-site; EUR 30,000 - 40,000; Full time

Job summary

A global IT services provider in Italy is looking for a Desktop Support Technician to deliver exceptional support for desktops, laptops, and peripherals. The ideal candidate will possess at least a year of direct experience and a Bachelor’s degree in a related field. Responsibilities include troubleshooting hardware and software issues, managing user accounts, and assisting with onboarding processes. This role is crucial for ensuring seamless IT operations and requires a proactive approach to user support.

Qualifications

• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide first- and second-level support for desktops, laptops, and mobile devices.
• Respond to service requests and incidents via the ticketing system.
• Install, upgrade, and maintain operating systems and software applications.

Skills

Desktop support

Troubleshooting

Communication

User account management

Networking concepts

Education

Bachelor’s degree in Computer Science or IT

Tools

ServiceNow

Windows OS

Office 365

Zendesk

JIRA

Job description

A global IT services provider in Italy is looking for a Desktop Support Technician to deliver exceptional support for desktops, laptops, and peripherals. The ideal candidate will possess at least a year of direct experience and a Bachelor’s degree in a related field. Responsibilities include troubleshooting hardware and software issues, managing user accounts, and assisting with onboarding processes. This role is crucial for ensuring seamless IT operations and requires a proactive approach to user support.