Onsite IT Support Technician – Florence (Windows/Mac/Linux)

Spectron Microsystems; Veneto; In loco; EUR 26.000 - 38.000; Part-time

Descrizione del lavoro

AVASO Technology Solutions in Florence, Italy is seeking an IT Support Field Technician to deliver on-site and remote desktop support for end users. The role requires strong technical and customer-focused approach and 2+ years in similar roles.

You will install, configure, and maintain desktop systems, troubleshoot hardware/software/network issues, and contribute to IT projects with the IT team. A+ or MCDST certifications are preferred, and a path for career growth is offered.

Competenze

• 2+ years of experience in Desktop Support or similar roles.
• Strong experience with Windows OS, Mac OS, and Linux environments.
• Experience with Active Directory for user management, group policies, and security.
• Proficient with remote desktop tools and troubleshooting techniques.
• Experience with networking protocols (TCP/IP, DNS, DHCP).
• Strong knowledge of MS Office Suite and other productivity software.
• Expertise in hardware diagnostics, repair, and replacements.
• Knowledge of system imaging and software deployment tools (e.g., SCCM, MDT).
• Familiar with ITIL processes for incident, problem, and change management.
• Strong communication skills, with the ability to explain technical issues to non-technical users.
• Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment.

Mansioni

• Provide on-site and remote desktop support for users, ensuring issues are resolved quickly and efficiently.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Install, configure, and maintain desktop systems, laptops, and peripherals.
• Ensure deployment of operating systems, updates, and software packages.
• Work with the IT team to resolve and escalate issues as needed.
• Perform routine system audits and ensure systems are up-to-date and secure.
• Provide end-user training and technical documentation where necessary.
• Collaborate with team members and manage support tickets for various internal stakeholders.

Conoscenze

Desktop Support

Windows OS

Mac OS

Linux

Active Directory

Remote desktop

Networking TCP/IP DNS DHCP

MS Office Suite

Hardware diagnostics

System imaging

ITIL

Communication

Strumenti

SCCM

MDT

Descrizione del lavoro

AVASO Technology Solutions in Florence, Italy is seeking an IT Support Field Technician to deliver on-site and remote desktop support for end users. The role requires strong technical and customer-focused approach and 2+ years in similar roles.

You will install, configure, and maintain desktop systems, troubleshoot hardware/software/network issues, and contribute to IT projects with the IT team. A+ or MCDST certifications are preferred, and a path for career growth is offered.