Onboard Digital Concierge & Guest Connectivity Lead

Costa Crociere; Savona; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading cruise company is seeking a Digital Assistant to manage retail communication services onboard, enhancing guest experiences. This role requires at least 1 year of experience in telecommunication or help desk environments, excellent communication skills in English and Italian, and a Secondary School Diploma. You'll engage with guests, assist with internet services, and troubleshoot technical issues. Enjoy competitive benefits and professional growth opportunities on board.

Servizi

Travel arrangements

Onboard meals

Accommodation

Access to crew facilities

Competenze

• At least 1 year experience in telephone or PC shop or help desk.
• Good knowledge of Microsoft applications.
• Comfortable communicating in English and Italian (at least B2 level).

Mansioni

• Manage shipboard retail communication services.
• Assist guests with connections while at sea.
• Review cruise level revenue against targets.

Conoscenze

Passion for technology

Public speaking

Customer service

Technical troubleshooting

Teamwork

Formazione

Secondary School Diploma

Strumenti

Microsoft applications

Descrizione del lavoro

A leading cruise company is seeking a Digital Assistant to manage retail communication services onboard, enhancing guest experiences. This role requires at least 1 year of experience in telecommunication or help desk environments, excellent communication skills in English and Italian, and a Secondary School Diploma. You'll engage with guests, assist with internet services, and troubleshoot technical issues. Enjoy competitive benefits and professional growth opportunities on board.