NOC Technician

STACK Infrastructure EMEA Limited; Siziano; In loco; EUR 35.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading data center provider in Italy is seeking a Network Operating Center (NOC) professional to enhance customer experience. Responsibilities include monitoring systems, responding to customer notifications, and managing cybersecurity alerts. Ideal candidates will have a strong customer-facing attitude, analytical mindset, and knowledge of network and cybersecurity technologies. Shift availability is required.

Competenze

• Very good customer-facing attitude and relationship management.
• Background in data center or TLC/ICT industry.
• Professional in English with availability for H24 shifts.

Mansioni

• Monitoring all the sites through electrical and mechanical systems.
• Act as the point of contact for customer fault notifications.
• Monitor cybersecurity alerts and react accordingly.

Conoscenze

Customer-facing attitude

Negotiation capability

Structured mindset

Analytical skills

Crisis management

Knowledge of network technology

Knowledge of cybersecurity

Descrizione del lavoro

Network Operating Center play a key role in increasing Stack Colo customer experience and keeping in coordination with all the operation structure of Stack high standard of availability for the services and the infrastructures.

As part of NOC you will:

• Monitoring all the sites through electrical and mechanical monitoring systems (BMS)
• Act as point of contact with Customer for welcome desk in case customer fault notifications or requests
• Monitor customer connectivity services and provide on line support/configuration if necessary
• Monitor Cyber security alerts and provide the first reaction
• Involve company specialist resources to resolve faults, complains of customer notification
• Start the escalation process, if needed.
• Install, configure and troubleshoot cables connections

• Define the process and procedure to support NOC activities and customer management according to the relevant company departments
• Set KPO and Monitoring KPI and related standards
• Be active part of company quality improvement process
• Be the first escalation point.

Technical skills and personal attitudes :

Very good customer-facing attitude, negotiation capability and relationship management.

Structured mindset and analytics skills

Capacity to work under pressure and crise management.

Background on data center or TLC/ITC industry with knowledge on monitoring systems, double-talking systems and related processes.

Knowledge about network technology and cybersecurity

Professional on English and availability to integrate H24 shift if needed.