Night Porter (m/f/d)

SAN SONNEA; Luson; Sur place; EUR 19 000 - 30 000; Plein temps

Avantages offerts par ce poste

All-inclusive onboarding

Staff restaurant meals

Staff housing

Free parking

Fitness studio

Lüsner pond access

SPA discounts

Partner hotel discounts

Career advancement

Résumé du poste

SAN SONNEA is seeking an experienced Night Porter to join our Front Office team in the Dolomites. You will welcome guests during late hours, manage night telephone service, handle on-demand room service, and ensure safety and smooth overnight operations with a high level of guest care.

The ideal candidate has upscale hotel experience, fluency in German, Italian and English, solid IT skills (MS Office), and strong communication and problem-solving abilities.

Qualifications

• Experience in upscale hotel industry.
• Fluency in German, Italian and English.
• ASA-J knowledge and ReGuest knowledge are an advantage.
• Computer and IT skills (Microsoft Office).
• Enthusiasm for the job.
• Good communication skills.
• High guest orientation.
• Reliability and flexibility.
• Well-groomed and confident appearance.
• Night work experience and ability to solve problems independently.

Responsabilités

• Warmly welcoming and looking after our guests during late service
• Managing the night telephone service, including being on call to assist with guest concerns
• Room service for our guests on request
• Correspondence of emails and guest messages
• Complaints management
• Maintenance of the guest files in ASA-J
• Preparation and updating of all administrative work
• Transmission of the most important information to the morning service

Connaissances

German language

Italian language

English language

Outils

ASA-J knowledge

ReGuest knowledge

Description du poste

To strengthen our Front Office team, we are looking for an experienced, reliable, and responsible Night Porter (m/f/d) who, with professionalism, attentiveness, and a genuine passion for hospitality, ensures smooth overnight operations as well as the safety and well-being of our guests.

Your Tasks

• Warmly welcoming and looking after our guests during late service
• Managing the night telephone service, including being on call to assist with guest concerns
• Room service for our guests on request
• Correspondence of emails and guest messages
• Complaints management
• Maintenance of the guest files in ASA-J
• Preparation and updating of all administrative work
• Transmission of the most important information to the morning service

Your Profile

• Professional experience in the upscale hotel industry
• Good knowledge of German, Italian and English
• ASA-J knowledge and ReGuest knowledge an advantage
• Computer and IT skills (Microsoft Office package)
• Enthusiasm for the job
• Good communication skills
• High guest orientation
• Reliability and flexibility
• Well-groomed and confident appearance
• You are used to working at night and solving problems independently

What We Offer

• All-inclusive onboarding for a good start
• Working amidst the unspoiled nature of the Dolomites with a wide range of leisure activities
• Individual working time models as well as health, pension and social insurance
• Performance-related pay
• Free staff restaurant with breakfast, lunch and dinner (also on days off)
• Accommodation in staff houses if required
• Free parking and underground parking spaces
• Attractive further training as well as career and promotion opportunities
• Organization of events and excursions for employeesDiscounts on SPA treatments, store products and partner hotels
• Free entry to the Lüsner swimming pond
• Free use of the fitness studio
• 6 day week