Reservation Agent (m/f/d)

SAN SONNEA; Luson; In loco; EUR 26.000 - 38.000; Tempo pieno

Vantaggi offerti da questo lavoro

All-inclusive onboarding

Staff restaurant with meals

Accommodation in staff houses

Free parking spaces

Career and promotion opportunities

Ski pass and spa discounts

Fitness center access

Descrizione del lavoro

SAN SONNEA in Luson (Dolomites) seeks a service-oriented Reservations Agent with strong communication skills to deliver personalized guest guidance and actively upsell rooms and experiences.

You will handle bookings via all channels, maintain reservation data, and monitor availability to ensure optimal occupancy in a premium hospitality setting. Proficiency in German, Italian, and English is required, along with a professional, friendly approach.

Competenze

• Excellent communication and guest-relations skills.
• Experience in reservations, sales, or front office is preferred in upscale hospitality.
• Ability to upsell exclusive hotel stays and tailor advice to guests.
• Fluent in German, Italian and English; proactive and guest-focused.

Mansioni

• Provide personalized advice and actively sell rooms and experiences.
• Receive and process reservations across channels and manage changes.
• Send confirmations and maintain accurate reservation data.
• Monitor availability to maximise occupancy and upsell services.

Conoscenze

Communication skills

Consulting expertise

Friendly professional approach

Independent, structured, responsible

Formazione

Vocational training in hospitality

Strumenti

MS Office (Excel)

ASA Hotel / PMS

Descrizione del lavoro

To strengthen our Sales & Reservations team, we are looking for a service-oriented, communicative, and well-organized Reservations Agent (m/f/d) who stands out through professionalism and a passion for delivering excellent guest service.

YOUR TASKS:

• Providing personalized advice to our guests and actively selling rooms, suites, and customized vacation experiences
• Receiving and processing individual reservations through all channels
• Reviewing incoming reservations and actively managing bookings and changes
• Sending reservation confirmations, handling general correspondence, etc.
• Continuously monitoring availability and ensuring optimal occupancy
• Carefully maintaining reservation data and adhering to our quality standards
• Actively upselling and cross-selling additional services

YOUR PROFILE:

• Completed vocational training in the hospitality industry
• Professional experience in reservations, sales, or front office, ideally in the upscale hospitality sector
• Enthusiasm for selling exclusive hotel stays and providing personalized advice to our guests
• Commitment to the upscale hospitality sector
• An independent, structured, and responsible work ethic
• Strong communication skills, consulting expertise, and a friendly, professional approach
• A solution-oriented and articulate approach in conversational situations
• Proficiency with MS Office applications, particularly Excel and ASA Hotel or comparable hotel management systems
• Very good written and spoken German, Italian, and English

WHAT WE OFFER:

• All-inclusive onboarding for a good start
• Working amidst the unspoiled nature of the Dolomites with a wide range of leisure activities
• Individual working time models as well as health, pension and social insurance
• Performance-related pay
• Free staff restaurant with breakfast, lunch and dinner (also on days off)
• Accommodation in staff houses if required
• Free parking spaces
• Attractive further training as well as career and promotion opportunities
• Organization of events and excursions for employees
• Discounts on SPA treatments, store products and partner hotels
• Free ski pass for the piste directly at the resort and free entry to the Lüsner swimming pond
• Free use of the fitness studio