Housekeeping Floor Supervisor

Four Seasons; Firenze; On-site; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Competitive salary & benefits

Training & development

Employee discount

Dry cleaning for uniforms

Employee meals

Job summary

Four Seasons Hotel Firenze is seeking a passionate Floor Supervisor to join our Housekeeping team. You will lead room attendants, conduct inspections, and ensure guest rooms meet the highest standards with timely readiness for guests.

Fluency in Italian and English, at least 2 years of luxury hospitality experience, and strong leadership will help you coordinate daily activities and collaborate with other departments to deliver an exceptional guest experience in Florence.

Qualifications

• Minimum 2 years of Housekeeping experience in a luxury hospitality environment.
• Strong attention to detail and organizational skills.
• Proven leadership abilities with experience coaching teams.

Responsibilities

• Lead, support, and coach Room Attendants and Linen Runners to meet Four Seasons quality standards.
• Conduct room inspections and coordinate housekeeping activities to ensure rooms are ready on time.
• Oversee floor operations, ensuring supplies and cleanliness of corridors and service areas.
• Anticipate guest needs, address concerns professionally, and contribute to an exceptional guest experience.
• Plan daily activities based on occupancy levels and collaborate with other departments.

Skills

Leadership

Coaching

Attention to detail

Communication

Fluent Italian

Fluent English

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location

An urban retreat steeped in historic beauty. Stroll the city’s biggest private garden – a tranquil haven of statues, fountains and centuries-old trees – or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.

About The Role

Four Seasons Hotel Firenze is looking for a passionate Floor Supervisor to join our Housekeeping team. In this role, you will help deliver exceptional guest experiences by ensuring guest rooms meet the highest Four Seasons standards through quality inspections and daily team supervision.

What You Will Do

• Lead, support, and coach Room Attendants and Linen Runners, ensuring guest rooms and public areas consistently meet Four Seasons quality standards.
• Conduct room inspections, monitor daily progress, and coordinate housekeeping activities to ensure rooms are ready for guests on time.
• Oversee floor operations, ensuring adequate supplies, cleanliness of guest corridors and service areas, and prompt resolution of maintenance issues.
• Anticipate guest needs, address concerns professionally, and contribute to delivering an exceptional guest experience.
• Plan and organize daily activities based on occupancy levels and operational requirements, collaborating closely with other departments.
• Support inventory management, administrative tasks, and housekeeping operations across the hotel as needed.

What You Bring

• Minimum 2 years of Housekeeping experience in a luxury hospitality environment.
• Strong attention to detail, excellent organizational skills and a proactive approach to guest service.
• Proven leadership abilities, with experience coaching teams and providing constructive feedback.
• Strong communication and interpersonal skills, with the ability to work collaboratively across departments.
• Fluency in Italian and English, both written and spoken.

What We Offer

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Employee Meals

Schedule & Hours

This is a full-time, fixed-term position requiring flexibility to work shifts, weekends and public holidays.

The position is at the C1 level of the Tourism Collective Labor Agreement (CCNL), with a starting gross annual salary aligned with the contract’s minimum standards and opportunities for growth based on experience