Luxury Guest Experience Ambassador – Milan

Four Seasons Hotel Milano; Milano; In loco; EUR 28.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Meals for staff

Dry cleaning for uniforms

Training and development opportunities

Employee recognition programs

Global career potential

Descrizione del lavoro

Four Seasons Hotel Milano in Milan, Italy, seeks a Guest Experience Ambassador to welcome guests, assist with check-in/out, and describe hotel facilities and local attractions.

You will deliver personalized service, coordinate with front desk and other teams, and ensure memorable experiences. Fluency in English and Italian is required, with at least one year in a luxury hospitality setting. Shift work, weekends included.

Competenze

• Experience in luxury hospitality preferred.
• Strong interpersonal and communication skills.
• Able to work across cultures and provide guest-centric service.
• Fluent in English and Italian.

Mansioni

• Welcome guests and assist during check-in/check-out.
• Explain hotel facilities and local recommendations.
• Handle guest requests with professionalism and personalized touches.
• Coordinate with Front Desk and other departments.

Conoscenze

Guest service

Interpersonal skills

Cross-cultural sensitivity

English & Italian communication

Descrizione del lavoro

Four Seasons Hotel Milano in Milan, Italy, seeks a Guest Experience Ambassador to welcome guests, assist with check-in/out, and describe hotel facilities and local attractions.

You will deliver personalized service, coordinate with front desk and other teams, and ensure memorable experiences. Fluency in English and Italian is required, with at least one year in a luxury hospitality setting. Shift work, weekends included.