Guest Experience Ambassador

Four Seasons Hotel Milano; Milano; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Meals for staff

Dry cleaning for uniforms

Training and development opportunities

Employee recognition programs

Global career potential

Job summary

Four Seasons Hotel Milano in Milan, Italy, seeks a Guest Experience Ambassador to welcome guests, assist with check-in/out, and describe hotel facilities and local attractions.

You will deliver personalized service, coordinate with front desk and other teams, and ensure memorable experiences. Fluency in English and Italian is required, with at least one year in a luxury hospitality setting. Shift work, weekends included.

Qualifications

• Experience in luxury hospitality preferred.
• Strong interpersonal and communication skills.
• Able to work across cultures and provide guest-centric service.
• Fluent in English and Italian.

Responsibilities

• Welcome guests and assist during check-in/check-out.
• Explain hotel facilities and local recommendations.
• Handle guest requests with professionalism and personalized touches.
• Coordinate with Front Desk and other departments.

Skills

Guest service

Interpersonal skills

Cross-cultural sensitivity

English & Italian communication

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Iconic elegance in Milan’s most fashionable neighbourhood. A 15th-century convent turned sophisticated garden retreat, Four Seasons Hotel Milano is a haven in the centre of Milan’s Fashion District. Fall asleep under frescoes in high-ceilinged rooms, dine on authentic Italian dishes on the airy veranda and recover from a day of shopping and sightseeing with a massage in our sleek, modern Spa.

About The Role

We currently have an opportunity for a Guest Experience Ambassador to join our iconic Four Seasons Hotel Milano, Italy!

What You Will Do

Reporting into the Front Desk Manager you will be responsible for welcoming and checking in hotel guests, introducing the hotel and accommodation, establishing credit or payment method, arranging for luggage to be delivered to guest rooms, checking guests out of the hotel at the end of their stay, preparing and explaining guest bills, and responding to a wide variety of guest requests and adding your personal recommendations and touches ensuring our guests receive the highest levels of service excellence.

What You Bring

• One + years experience working within a luxury hotel or similar environment is considered an asset
• Excellent interpersonal skills and communication skills
• Cross cultural sensitivity, and customer service orientation
• Guest centricity and understanding the importance of guest’s preferences.

What We Offer

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Dry Cleaning for Employee Uniforms
• Meals available at our Employee Restaurant
• Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year
• Employee Recognition Programs
• Opportunities to build a successful career with global potential

Schedule & Hours

This position is based at the Four Seasons Milan.

The role involves shift work, including weekends.

You must possess the legal right to work in Italy and have fluency in English and Italian.