Milano Beauty Team Leader — KPI & Training

Sephora company; Lombardia; Sur place; EUR 27 000 - 33 000; Plein temps

Avantages offerts par ce poste

Discount on Sephora products

Free beauty product gifts

Tailored welfare benefits

Résumé du poste

Sephora Milano is seeking a Specialist to lead and develop a high-performing team within a dynamic, multinational retail environment. You will drive KPI monitoring, ensure brand standards across makeup, skincare and fragrance, and support omnichannel services such as Sephora+ and Click & Collect.

The role requires 3–4 years of leadership experience, strong budget awareness, and fluency in English to communicate with colleagues and customers worldwide.

Qualifications

• Minimum of 3–4 years of experience in similar roles (Assistant Store Manager, Team Leader, Supervisor, Key Holder).
• Knowledge of key commerce KPIs, and confidence in budget management, analysis, and daily reporting.
• Strong planning, organization and problem-solving abilities.
• Excellent English language skills for internal and external communication.

Responsabilités

• Manage and monitor qualitative and quantitative KPIs (Recruitment, My Client, LoveMeter, Conversion Rate, Average ticket, Unit Per Ticket) and Omnichannel services (Sephora+, Click & collect, App).
• Monitor team performances and define corrective actions; develop staff skills and talents.
• Ensure quality standards across makeup, skincare, fragrance, and Sephora Collection; train on technical skills; resolve disputes.

Connaissances

English proficiency

Budget & analytics

KPI reporting

Team leadership

Planning & organization

Customer experience

Description du poste

Sephora Milano is seeking a Specialist to lead and develop a high-performing team within a dynamic, multinational retail environment. You will drive KPI monitoring, ensure brand standards across makeup, skincare and fragrance, and support omnichannel services such as Sephora+ and Click & Collect.

The role requires 3–4 years of leadership experience, strong budget awareness, and fluency in English to communicate with colleagues and customers worldwide.