Store Manager – Milan Beauty Retail Leader

Sephora company; Lombardia; Vor Ort; EUR 32.000 - 40.000; Vollzeit

Benefits dieser Stelle

Discounts on Sephora products

Free beauty product gifts

Tailored welfare offers

Zusammenfassung

Sephora Milano is seeking a Store Manager to lead operations, drive KPIs, and coach a diverse team in a dynamic retail environment in Italy. You will manage staffing, onboarding, promotions, and customer experience to meet targets and ensure high standards.

The role emphasizes operational excellence, cost control, stock management, and collaboration with HQ to implement company policies and training, while delivering exceptional in-store service.

Aufgaben

• Lead operational excellence in stores including organization, processes and work instructions.
• Guaranteed achievement of monthly and year targets.
• Analyze and animate KPIs related to customer behavior (store traffic, average transaction value, units per transaction).
• Managing and planning store’s whole staff (internal and external).
• Coaching, mentoring and coordinating team for their own personal development, providing feedback daily.
• Recruiting new joiners and supporting them through onboarding.
• Coordinate commercial and organizational activities within store (promotions, events, CRM campaigns).
• Instore operation management, being the spoken person with HQ for all inquiries (IT, operation, Audit, Loss prevention).
• Ensuring correct stock level to deliver commercial target and prevent stock loss.
• Administration & cash operation management, to ensure proper cashflow management.

Kenntnisse

Operations leadership

Staff management

KPI analysis

Recruitment

HR coordination

Customer experience

Training & development

Jobbeschreibung

Sephora Milano is seeking a Store Manager to lead operations, drive KPIs, and coach a diverse team in a dynamic retail environment in Italy. You will manage staffing, onboarding, promotions, and customer experience to meet targets and ensure high standards.

The role emphasizes operational excellence, cost control, stock management, and collaboration with HQ to implement company policies and training, while delivering exceptional in-store service.