Milan IT Support Engineer (Hybrid)

Sungrow Deutschland GmbH; Milano; Hybrid; EUR 36,000 - 52,000; Full time

Job summary

Sungrow Deutschland GmbH in Milan seeks an IT Support Specialist to deliver hybrid Level 1 and Level 2 support across Italy and Southern Europe. You will manage devices, apply Intune policies, and enforce security with Defender and Conditional Access.

Join a regional IT team, handle incidents with Jira and Zendesk, and maintain knowledge bases. Fluency in Italian and English is required; Chinese is optional.

Qualifications

• 2–5 years of combined Level 1/2 IT support experience.
• Proficient in Microsoft 365 and Windows OS.
• Experience with Jira, Zendesk or ServiceNow.
• Fluent in Italian and English (C1); Chinese is optional.
• Experience with Intune/Endpoint Manager, Defender or Fortinet is an advantage.
• Solid networking fundamentals (VPN, firewall, VoIP).
• ITIL Foundation certification is an advantage.

Responsibilities

• Deliver hybrid Level 1 and Level 2 IT support to end-users in the Milan office and across Southern Europe.
• Administer company devices and ensure compliance through Microsoft Intune, managing patches and configurations.
• Implement and operate security measures using Microsoft Defender and Conditional Access policies, enforcing data protection.
• Collaborate with regional IT teams to align local operations with global standards and support cross-site initiatives.
• Manage and resolve incidents using ITSM tools like Jira and Zendesk, contributing to process improvement.
• Act as the primary IT point of contact for the Milan office, overseeing IT asset management, procurement, and local infrastructure.
• Provide user guidance, basic IT training, and maintain accurate knowledge base documentation.

Skills

IT support

Microsoft 365

Windows OS

Italian

English

Chinese

Networking fundamentals

VPN

VoIP

Firewall

ITIL Foundation

Tools

Jira

Zendesk

ServiceNow

Intune/Endpoint Manager

Microsoft Defender

Fortinet

Job description

Sungrow Deutschland GmbH in Milan seeks an IT Support Specialist to deliver hybrid Level 1 and Level 2 support across Italy and Southern Europe. You will manage devices, apply Intune policies, and enforce security with Defender and Conditional Access.

Join a regional IT team, handle incidents with Jira and Zendesk, and maintain knowledge bases. Fluency in Italian and English is required; Chinese is optional.