Hybrid IT Support Engineer — Milan & Europe

Sungrow Europe; Milano; In loco; EUR 35.000 - 48.000; Tempo pieno

Descrizione del lavoro

Sungrow Europe is looking for an IT Support Specialist in Milan to join our regional IT team. You will deliver hybrid Level 1/2 support for end-users in Italy and across Southern Europe, ensuring smooth operations and secure access to Microsoft 365 and company devices.

Work with ITSM tools like Jira and Zendesk, support Intune management, and help enforce Defender security policies. Collaborate with regional teams to uphold global standards and drive continuous improvement.

Competenze

• 2–5 years in a combined Level 1 and Level 2 IT support role.
• Proficient with Microsoft 365 (Exchange, Teams, SharePoint) and Windows OS.
• Hands-on with Jira, Zendesk or ServiceNow for incident management.
• Fluent Italian and English (C1); Chinese is optional.
• Experience with Intune/Endpoint Manager, Defender suite or Fortinet is a plus.
• Good networking fundamentals (VPN, firewall, VoIP) understood.
• ITIL Foundation is an advantage.

Mansioni

• Deliver hybrid Level 1/2 IT support to Milan end-users and Southern Europe.
• Administer devices via Microsoft Intune, manage patches and configs.
• Implement Defender security measures and Conditional Access policies.
• Collaborate with regional IT teams to align with global standards.
• Manage incidents with Jira and Zendesk; drive process improvements.
• Act as IT contact for Milan, overseeing assets, procurement and local infra.
• Provide user guidance, basic IT training, and maintain knowledge base docs.

Conoscenze

2-5 years experience in IT support

Microsoft 365

Windows OS

ITSM tools (Jira, Zendesk, ServiceNow)

Italian & English fluency (C1)

Microsoft Intune/Endpoint Manager

Microsoft Defender / Fortinet security

Networking basics (VPN, firewall, VoIP

ITIL Foundation (advantage)

Formazione

ITIL Foundation

Strumenti

Jira

Zendesk

ServiceNow

Microsoft Intune

Microsoft Defender

Fortinet

Descrizione del lavoro

Sungrow Europe is looking for an IT Support Specialist in Milan to join our regional IT team. You will deliver hybrid Level 1/2 support for end-users in Italy and across Southern Europe, ensuring smooth operations and secure access to Microsoft 365 and company devices.

Work with ITSM tools like Jira and Zendesk, support Intune management, and help enforce Defender security policies. Collaborate with regional teams to uphold global standards and drive continuous improvement.