Milan-Based E-CRM & Customer Engagement Specialist

BoF Careers; Milano; In loco; EUR 40.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Corporate Welfare Services

CCNL Commercio contract

Descrizione del lavoro

Moncler Group in Milan is seeking an experienced E-CRM & Customer Engagement lead to shape how we communicate with customers across email, SMS, and push channels. You will drive data-driven campaigns, optimize journeys, and partner with IT to ensure seamless platform integration.

Ideal candidates bring 5+ years in CRM or digital marketing, strong multichannel expertise, and fluency in Italian and English. Expect a front-facing role at a global headquarters with a focus on performance and growth.

Competenze

• Minimum of 5 years of experience in CRM, digital marketing, or clienteling roles.
• Strong knowledge of multichannel communication and campaign management tools.
• Analytical skills to translate campaign performance data into actions.
• Familiarity with marketing automation platforms, customer journey design, and AB testing.
• Strong project management and ability to handle multiple priorities and deadlines.
• Fluent in Italian and English.

Mansioni

• Support the global contact strategy definition and deliver performance improvements ensuring channel effectiveness and conversion optimization.
• Orchestrate communication channels (email, SMS, push notifications) to drive digital engagement across multiple touchpoints.
• Manage campaign reporting and analytics to drive improvements with a test, learn & scale-up approach.
• Ensure a consistent and effective rollout of customer journeys across all channels to provide a seamless customer experience.
• Activate and test new digital channels to expand communication opportunities and improve customer reach.
• Lead CRM project requirements definition, translating business needs into functional requirements and collaborating closely with IT and cross-functional teams to ensure successful implementation.
• Manage technical developments and coordinate with IT/tech teams to ensure smooth integration and platform enhancements.

Conoscenze

Multichannel marketing

Campaign management

Analytical skills

Marketing automation

AB testing

Project management

Italian language

English language

Descrizione del lavoro

Moncler Group in Milan is seeking an experienced E-CRM & Customer Engagement lead to shape how we communicate with customers across email, SMS, and push channels. You will drive data-driven campaigns, optimize journeys, and partner with IT to ensure seamless platform integration.

Ideal candidates bring 5+ years in CRM or digital marketing, strong multichannel expertise, and fluency in Italian and English. Expect a front-facing role at a global headquarters with a focus on performance and growth.