E-CRM & Customer Engagement Intern

Moncler S.P.A.; Milano; On-site; EUR 8,000 - 10,000; Full time

Benefits offered by this job

Monthly internship allowance of €800

Free canteen access / meal vouchers

Job summary

Moncler Group in Milan is seeking a passionate E‑CRM & CustomerEngagement Intern to join the team at our Global HQ. This 6‑month, full‑time internship starts in September and offers a unique exposure to enterprise‑level email marketing and customer engagement initiatives.

You will support strategy, campaign production, analytics, and cross‑functional collaboration across digital channels, with a monthly €800 allowance.

Qualifications

• Master degree in Economics or Engineering or equivalent.
• Experience in the field is a plus.
• Passionate about fashion and digital communication.
• Proficient with Microsoft Office, including Excel.
• Enthusiastic, eager to learn and self-organized.
• Fluent in English.

Responsibilities

• Support the definition and execution of the global contact strategy to boost engagement and conversion.
• Assist end-to-end production of email marketing campaigns with external agencies and internal teams.
• Analyze campaign performance and prepare reporting insights to identify improvements via test-and-learn.
• Monitor digital marketing trends to identify best practices and opportunities for improvement.
• Support development of customer engagement initiatives across digital channels.

Skills

Analytical skills

Attention to detail

English fluency

Education

Economics or Engineering Master degree or similar

Tools

Microsoft Excel

Microsoft Office Suite

Job description

FULL-TIME | 6 MONTHS | FROM SEPTEMBER:

Overview

We are looking for a passionate and engaged E‑CRM&CustomerEngagementIntern to join our E‑CRM&CustomerEngagementTeam in our Global HQ, in Milan.

Your Impact

MAIN ACTIVITIES:

• Support the definition and execution of the global contact strategy, contributing to customer engagement and conversion optimization initiatives;
• Support the end-to-end production of email marketing campaigns, coordinating with external agencies and internal stakeholders;
• Analyze campaign performance and prepare reporting insights to identify improvement opportunities through a test-and-learn approach;
• Monitor the competitive landscape and digital marketing trends to identify best practices and opportunities for improvement;
• Support the development of customer engagement initiatives across digital channels, contributing to the optimization of the overall customer experience;

Qualifications

REQUIREMENTS:

• Economics or Engineering Master degree or similar;
• A previous experience in the field will be considered a plus;
• Passionate about fashion and digital communication;
• Proficient with Microsoft Office Suite, including good knowledge in Microsoft Excel;
• Enthusiastic, willing to learn and self-organized;
• Strong analytical skills, with an eye for details;
• Fluent in English.

Your future experience with us

• An extraordinary internship journey: activities, events and experiences designed to support your personal and professional growth and help you become part of our community;
• Our Career Start Program: exclusive learning opportunities and dedicated support from your team throughout your development;
• Monthly internship allowance of €800;
• Free access to the company canteen or meal vouchers.

Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of Ethnic origin, Skin color, Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.