Moncler E-CRM & Customer Engagement Coordinator

BoF Careers; Milano; In loco; EUR 40.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Corporate Welfare Services

CCNL Commercio contract

Descrizione del lavoro

Moncler Group in Milan is seeking an experienced E-CRM & Customer Engagement lead to shape how we communicate with customers across email, SMS, and push channels. You will drive data-driven campaigns, optimize journeys, and partner with IT to ensure seamless platform integration.

Ideal candidates bring 5+ years in CRM or digital marketing, strong multichannel expertise, and fluency in Italian and English. Expect a front-facing role at a global headquarters with a focus on performance and growth.

Competenze

• Minimum of 5 years of experience in CRM, digital marketing, or clienteling roles.
• Strong knowledge of multichannel communication and campaign management tools.
• Analytical skills to translate campaign performance data into actions.
• Familiarity with marketing automation platforms, customer journey design, and AB testing.
• Strong project management and ability to handle multiple priorities and deadlines.
• Fluent in Italian and English.

Mansioni

• Support the global contact strategy definition and deliver performance improvements ensuring channel effectiveness and conversion optimization.
• Orchestrate communication channels (email, SMS, push notifications) to drive digital engagement across multiple touchpoints.
• Manage campaign reporting and analytics to drive improvements with a test, learn & scale-up approach.
• Ensure a consistent and effective rollout of customer journeys across all channels to provide a seamless customer experience.
• Activate and test new digital channels to expand communication opportunities and improve customer reach.
• Lead CRM project requirements definition, translating business needs into functional requirements and collaborating closely with IT and cross-functional teams to ensure successful implementation.
• Manage technical developments and coordinate with IT/tech teams to ensure smooth integration and platform enhancements.

Conoscenze

Multichannel marketing

Campaign management

Analytical skills

Marketing automation

AB testing

Project management

Italian language

English language

Descrizione del lavoro

Overview

We are looking for a passionate and detail-oriented E-CRM & Customer Engagement to join our E-CRM & Customer Engagement team at the Global Headquarters in Milan, Italy. You will play a key role in shaping the customer contact strategy, fostering long-term and meaningful relationships with our clients.

Your Impact

As an E-CRM & Customer Engagement, you will play a pivotal role in driving seamless data-driven communication across multiple channels, ensuring and the adoption of best practices to maximize engagement and conversion.

Activities

• Support the global contact strategy definition and deliver performance improvements ensuring channel effectiveness and conversion optimization
• Orchestrate communication channels (email, SMS, push notifications) to drive digital engagement across multiple touchpoints
• Manage campaign reporting and analytics to drive improvements with a test, learn & scale-up approach
• Ensure a consistent and effective rollout of customer journeys across all channels (email, SMS, push notifications) to provide a seamless customer experience
• Activate and test new digital channels to expand communication opportunities and improve customer reach
• Lead CRM project requirements definition, translating business needs into functional requirements and collaborating closely with IT and cross-functional teams to ensure successful implementation
• Manage technical developments and coordinate with IT/tech teams to ensure smooth integration and platform enhancements

Qualifications

Minimum of 5 years of experience in CRM, digital marketing, or clienteling roles

• Strong knowledge of multichannel communication (email, SMS, push notifications) and campaign management tools
• Solid analytical skills with the ability to interpret campaign performance data and translate insights into actions
• Familiarity with marketing automation platforms, customer journey design, and A/B testing approaches
• Strong project management skills with the ability to handle multiple priorities and deadlines
• Knowledge of digital trends, customer engagement best practices, and competitive landscape
• Fluent in Italian and English

We Would Appreciate a Person Who Is

• A determined, agile, curious, engaging and creative approach to work
• Highly organized and able to manage multiple tasks simultaneously
• Previous experience working in a middle-to-large sized company and collaborating with different teams is nice to have
• Able to build meaningful relations across multiple departments, with a strong focus on team-work

Compensation & Benefits

• Application of CCNL Commercio
• Compensation package range: from 40.000 to 48.000 ₠ gross.
• Competitive Corporate Welfare Services

Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of Ethnic origin, Skin color, Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.