E-CRM & Customer Engagement Intern

FashionUnited; Italia; On-site; EUR 8,000 - 10,000; Full time

Benefits offered by this job

Monthly stipend €800

Meal vouchers

Canteen access

Job summary

Moncler Group in Milan is seeking an enthusiastic E-CRM and Customer Engagement Intern to join the Global HQ team for a six-month period starting in September. The role focuses on supporting the definition and execution of the global contact strategy and enhancing customer engagement across digital channels.

You will assist in end-to-end email campaigns, coordinate with external agencies, and analyze performance to drive improvements, while developing professional skills in a fast-paced digital

Qualifications

• Economics or Engineering Master degree or similar.
• Fluent in English.
• Experience in the field is a plus.
• Strong analytical skills and attention to detail.
• Self-motivated and well organized.

Responsibilities

• Support the definition and execution of the global contact strategy and customer engagement initiatives.
• Support end-to-end production of email marketing campaigns, coordinating with agencies and internal stakeholders.
• Analyze campaign performance and report insights to identify improvements.
• Monitor digital marketing trends and best practices.
• Support development of customer engagement across digital channels.

Skills

English fluency

Analytical mindset

Organized

Willing to learn

Education

Master's degree in Economics or Engineering

Tools

Microsoft Excel

Microsoft Office

Job description

We are looking for a passionate and engagedE‑CRM&CustomerEngagementInternto join our E‑CRM&CustomerEngagementTeam in our Global HQ, in Milan.

Overview

FULL-TIME | 6 MONTHS | FROM SEPTEMBER:

We are looking for a passionate and engagedE‑CRM&CustomerEngagementInternto join our E‑CRM&CustomerEngagementTeam in our Global HQ, in Milan.

Your Impact

MAIN ACTIVITIES:

• Support the definition and execution of the global contact strategy, contributing to customer engagement and conversion optimization initiatives;
• Support the end-to-end production of email marketing campaigns, coordinating with external agencies and internal stakeholders;
• Analyze campaign performance and prepare reporting insights to identify improvement opportunities through a test-and-learn approach;
• Monitor the competitive landscape and digital marketing trends to identify best practices and opportunities for improvement;
• Support the development of customer engagement initiatives across digital channels, contributing to the optimization of the overall customer experience;

Qualifications

REQUIREMENTS:

• Economics or Engineering Master degree or similar;
• A previous experience in the field will be considered a plus;
• Passionate about fashion and digital communication;
• Proficient with Microsoft Office Suite, including good knowledge in Microsoft Excel;
• Enthusiastic, willing to learn and self-organized;
• Strong analytical skills, with an eye for details;
• Fluent in English.

YOUR FUTURE EXPERIENCE WITH US:

• An extraordinary internship journey: activities, events and experiences designed to support your personal and professional growth and help you become part of our community;
• Our Career Start Program: exclusive learning opportunities and dedicated support from your team throughout your development;
• Monthly internship allowance of €800;
• Free access to the company canteen or meal vouchers.

“Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of Ethnic origin, Skin color, Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation. We celebrate diversity and are committed to creating an inclusive enviro nment for all employees.”

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