E-CRM & Customer Engagement Intern

Moncler; Milano; In loco; EUR 8000 - 10.000; Tempo pieno

Vantaggi offerti da questo lavoro

Monthly internship allowance

Meal vouchers

Canteen access

Descrizione del lavoro

Moncler is seeking an E‑CRM & Customer Engagement Intern to join the Global HQ in Milan for a 6‑month full‑time period starting September. The role focuses on supporting email marketing campaigns and customer engagement across digital channels.

You will work with the E‑CRM team to optimize campaigns, analyze performance, and contribute to improving the overall customer experience while learning in a fast-paced fashion environment.

Competenze

• Master degree in Economics or Engineering or similar.
• Experience in the field is a plus.
• Passionate about fashion and digital communication.
• Proficient with Microsoft Office Suite, including Excel knowledge.
• Enthusiastic, willing to learn and self-organized.
• Strong analytical skills with attention to detail.
• Fluent in English.

Mansioni

• Assist in defining and executing global contact strategy to drive engagement and conversion.
• Support end-to-end production of email marketing campaigns with external agencies and internal teams.
• Analyze campaign performance and report insights to identify improvements via test-and-learn.
• Monitor digital marketing trends and competitive landscape for best practices.
• Support development of customer engagement initiatives across digital channels to optimize customer experience.

Conoscenze

Fluent English

Excel

Microsoft Office

Formazione

Economics or Engineering Master degree or similar

Strumenti

Microsoft Excel

Microsoft Office

Descrizione del lavoro

Overview

FULL-TIME | 6 MONTHS | FROM SEPTEMBER: We are looking for a passionate and engaged E‑CRM & Customer Engagement Intern to join our E‑CRM & Customer Engagement Team in our Global HQ, in Milan.

Your Impact

Main Activities

• Support the definition and execution of the global contact strategy, contributing to customer engagement and conversion optimization initiatives;
• Support the end-to-end production of email marketing campaigns, coordinating with external agencies and internal stakeholders;
• Analyze campaign performance and prepare reporting insights to identify improvement opportunities through a test-and-learn approach;
• Monitor the competitive landscape and digital marketing trends to identify best practices and opportunities for improvement;
• Support the development of customer engagement initiatives across digital channels, contributing to the optimization of the overall customer experience;

Qualification

Requirements

• Economics or Engineering Master degree or similar;
• A previous experience in the field will be considered a plus;
• Passionate about fashion and digital communication;
• Proficient with Microsoft Office Suite, including good knowledge in Microsoft Excel;
• Enthusiastic, willing to learn and self-organized;
• Strong analytical skills, with an eye for details;
• Fluent in English.

Your Future Experience With Us

• An extraordinary internship journey: activities, events and experiences designed to support your personal and professional growth and help you become part of our community;
• Our Career Start Program: exclusive learning opportunities and dedicated support from your team throughout your development;
• Monthly internship allowance of €800;
• Free access to the company canteen or meal vouchers.

Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of Ethnic origin, Skin color, Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.