Member Relations Intern — Build Community & Retention

The-Social-Hub; Firenze; Hybrid; EUR 10,000 - 15,000; Full time

Benefits offered by this job

Front-row seat to community-building

Employee discounts across properties

Hybrid work arrangement

Job summary

Greenhouse Software, Inc. seeks a Member Relations Intern in Florence to welcome members, host spaces and help turn a space into a community. You’ll track satisfaction, collect feedback and assist onboarding to ensure a smooth start for new members.

Ideal candidates are organized, people-focused, fluent in Italian and English, and eager to learn about hospitality, membership and retention in a dynamic, multinational environment.

Qualifications

• Must be currently enrolled at a university within the EU, studying Hospitality, Business, Marketing, Communication, Sales or related field.
• Fluent in Italian and English; extra languages are a plus.
• Available for a full-time internship of 39 hours per week for 6 months.

Responsibilities

• Being a familiar, welcoming face for our members — getting to know them, their work, and what they need.
• Tracking member satisfaction and flagging anything to improve their experience.
• Collecting and responding to member feedback, helping the team act on it.
• Supporting retention efforts — spotting disengaged members and helping bring them back.
• Assisting with onboarding new members so their first weeks feel seamless.

Skills

People skills

Communication

Organization

Problem solving

Hospitality interest

Education

EU university student

Hospitality/Business/Marketing/Communication

Job description

Greenhouse Software, Inc. seeks a Member Relations Intern in Florence to welcome members, host spaces and help turn a space into a community. You’ll track satisfaction, collect feedback and assist onboarding to ensure a smooth start for new members.

Ideal candidates are organized, people-focused, fluent in Italian and English, and eager to learn about hospitality, membership and retention in a dynamic, multinational environment.