Member Experience & Engagement Intern

Hosco.com; Belfiore; Hybrid; EUR 10,000 - 15,000; Full time

Benefits offered by this job

International work environment

Employee discounts across properties

Job summary

Hosco.com is seeking a Member Relations Intern to be the friendly face for members, welcoming newcomers, hosting spaces, and tracking feedback to improve the member experience. You’ll assist with onboarding and retention while learning the ins and outs of membership and community building.

You’ll engage with Italian and English speaking members, juggle multiple relationships, and work in a fast-paced, multinational environment. This is a full-time internship with 39 hours per week for 6 months.

Qualifications

• Natural people person who remembers names and asks good questions.
• Calm and solutions-oriented when things get tricky.
• Strong written and verbal communication skills.
• Interested in hospitality, community, or membership businesses.
• Organised enough to juggle multiple member relationships at once.

Responsibilities

• Being a familiar, welcoming face for our members — getting to know them, their work, and what they need.
• Helping to track member satisfaction and flagging anything that could improve their experience.
• Collecting and responding to member feedback, and helping the team act on it.
• Supporting retention efforts — spotting members who might be disengaging and helping bring them back into the fold.
• Assisting with onboarding new members so their first weeks feel seamless.

Skills

People skills

Communication

Organised

Education

EU university student (Hospitality/Business/Marketing)

Job description

Hosco.com is seeking a Member Relations Intern to be the friendly face for members, welcoming newcomers, hosting spaces, and tracking feedback to improve the member experience. You’ll assist with onboarding and retention while learning the ins and outs of membership and community building.

You’ll engage with Italian and English speaking members, juggle multiple relationships, and work in a fast-paced, multinational environment. This is a full-time internship with 39 hours per week for 6 months.