Member Relations Intern — Build Community & Retention

The Social Hub; Belfiore; Hybride; EUR 3 300 - 7 800; Plein temps

Avantages offerts par ce poste

500€ monthly internship allowance

Discounts across Europe properties

Growth opportunities

Résumé du poste

The Social Hub is offering a Member Relations Intern role in a dynamic, multinational setting. You will be the friendly first face for members, helping create a welcoming community and gathering feedback to improve experiences.

You will support onboarding, track satisfaction, and assist retention efforts while learning the ins and outs of membership and retention. This paid internship offers real responsibility from day one and a chance to grow within the organization.

Qualifications

• Currently enrolled at a university within the EU.
• Studying Hospitality, Business, Marketing, Communication, Sales or a related field.
• Positive, hands-on attitude and enjoy meeting new people.
• Organized and capable of juggling different tasks.
• Team player who takes initiative when needed.

Responsabilités

• Welcome and engage members; learn about their work and needs.
• Track member satisfaction and flag improvements.
• Collect and respond to member feedback and assist with action plans.
• Support retention by identifying disengaged members and re-engaging them.
• Assist onboarding of new members for a smooth first weeks experience.

Connaissances

Fluent Italian

Fluent English

People person

Organized

Strong communication

Formation

University student (EU) in Hospitality/Business/Marketing/Communication

Description du poste

The Social Hub is offering a Member Relations Intern role in a dynamic, multinational setting. You will be the friendly first face for members, helping create a welcoming community and gathering feedback to improve experiences.

You will support onboarding, track satisfaction, and assist retention efforts while learning the ins and outs of membership and retention. This paid internship offers real responsibility from day one and a chance to grow within the organization.