Member Experience & Retention Intern

The Social Hub; Firenze; On-site; EUR 8,900 - 13,000; Full time

Benefits offered by this job

Real responsibility

Fast-paced team

Loyalty-minded culture

Job summary

The Social Hub is seeking an enthusiastic Members Relations Intern in Florence, Italy. You will welcome members, learn about their work, and help tailor experiences to their needs. You’ll track satisfaction, collect feedback, and support retention efforts to re-engage members who might drift away.

As part of your role, you’ll assist with onboarding, build relationships, and contribute to a thriving, multi-national community. This internship offers real responsibility and fast-paced collaboration.

Qualifications

• Currently enrolled at a university within the EU.
• Studying Hospitality, Business, Marketing, Communication Sales or a related field.
• Fluent in Italian and English.
• Available for a full-time internship of 39 hours per week for 6 months.

Responsibilities

• Being a familiar, welcoming face for our members — getting to know them, their work, and what they need.
• Helping to track member satisfaction and flagging anything that could improve their experience.
• Collecting and responding to member feedback, and helping the team act on it.
• Supporting retention efforts — spotting members who might be disengaging and helping bring them back into the fold.

Skills

People skills

Communication

Organised multitasking

Initiative

Education

EU university student

Hospitality/Business/Marketing/Communication

Job description

The Social Hub is seeking an enthusiastic Members Relations Intern in Florence, Italy. You will welcome members, learn about their work, and help tailor experiences to their needs. You’ll track satisfaction, collect feedback, and support retention efforts to re-engage members who might drift away.

As part of your role, you’ll assist with onboarding, build relationships, and contribute to a thriving, multi-national community. This internship offers real responsibility and fast-paced collaboration.