Medical Information Officer- Italian Speaker

ProductLife Group; Torino; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A healthcare company in Torino is looking for a skilled Medical Information Officer who speaks both English and Italian. Your role will involve responding to medical inquiries, documenting cases, and supporting quality control initiatives under a pharmacist's supervision. A diploma in sciences and some experience in a similar role are preferred. You’ll work closely with medical professionals, maintain accurate records, and help ensure compliance with guidelines in a dynamic healthcare environment.

Competenze

• Must be fluent in English and Italian.
• Relevant diploma or degree in sciences is required.
• Experience in a similar role is preferred.

Mansioni

• Respond to medical information requests under pharmacist supervision.
• Document and process cases according to guidelines.
• Draft written responses for health professionals.
• Carry out quality control on call reports.

Conoscenze

Fluent in English

Fluent in Italian

Proficient in Excel

Proficient in Word

Formazione

Diploma in Sciences / Degree / Master 1 or 2

Descrizione del lavoro

ProductLife Group is looking for a Medical Information Officer- Italian Speaker to join its MI Department.

Responsibilities

• Respond to requests for information (medical, pharmaceutical, consumer…) in the 1st line, after demonstrated experience with the support of a Medical Information Pharmacist, according to customer requirements, whatever the media of reception
• Detect cases of vigilance, transfer them to the 2nd line or document them after adequate training and demonstrated experience, with the support of a PIM – as required by the client
• Proceed to the recording of the cases to be handled on paper and / or computer, in English and Italian.
• Restore managed calls in the ad hoc tool
• Under the supervision of a medical information pharmacist, draft written responses to health professionals and forward them to the appropriate person
• Carry out quality control of certain telephone call reports according to the decision tree in force
• Receive, file and acknowledge receipt of documents sent by client laboratories
• Maintain the IT sub-units up to data
• Carry out the reporting of files to the client laboratories, if necessary
• Participate in the telephone permanence (according to the days and hours determined)
• Participate in the drafting of procedures, operating methods and agreements directly related to his / her activity

Profile

• Diploma in Sciences / Degree / Master 1 or 2
• Languages : English and Italian (FLUENT)
• Excel / Word
• Similar experience would be preferred