B2B Customer Service Specialist — SAP & BI

electrolux; Assago; On-site; EUR 26,000 - 32,000; Full time

Job summary

Electrolux Group in Italy is seeking a Customer Service specialist to support customers across the order-to-delivery process. You will collaborate with Supply Chain, Logistics, Product Lines, and Credit to ensure a seamless experience.

You will work in an evolving, increasingly automated environment focused on qualitative analysis, process optimization, and system automation. Strong Excel and BI skills are required, with SAP experience considered a plus, and fluency in Italian and English.

Qualifications

• Experience in B2B customer service; international exposure valued.
• Italian and English fluent; strong communication skills.
• Advanced Excel and BI tools; SAP knowledge is a plus.

Responsibilities

• Monitor order status in SAP and manage order release to delivery.
• Handle customer returns and credit notes; optimize service levels.
• Collaborate with sales and cross-functional teams to improve order flow.
• Analyze data to identify trends and opportunities for process improvement.
• Support digitisation initiatives with new or existing tools.

Skills

Customer service

Analytical skills

Communication

Team collaboration

Problem solving

Data analysis

Tools

Excel

Power BI

SAP

Job description

Electrolux Group in Italy is seeking a Customer Service specialist to support customers across the order-to-delivery process. You will collaborate with Supply Chain, Logistics, Product Lines, and Credit to ensure a seamless experience.

You will work in an evolving, increasingly automated environment focused on qualitative analysis, process optimization, and system automation. Strong Excel and BI skills are required, with SAP experience considered a plus, and fluency in Italian and English.