Customer Service Representative - 6 month contract

Becton Dickinson; Milano; On-site; EUR 29,000 - 44,000; Full time

Job summary

Becton, Dickinson, and Company in Milano is seeking a Customer Service professional to manage e-invoicing blocks and disputes, troubleshoot complaints, and follow up on orders. Strong Excel skills and English proficiency are required, with a university degree.

The role emphasizes delivering excellent customer experiences and supporting revenue growth, within the BD total rewards framework. This position is based at our Milano ITA location and offers a clear path to professional development and

Qualifications

• High command of Microsoft Excel.
• Proficiency in English.
• University Degree or Diploma is required.

Responsibilities

• manage e-invoicing blocks and disputes
• Troubleshooting towards internal and external clients complaints handling
• Follow up of the orders

Skills

Microsoft Excel

English proficiency

Education

University Degree or Diploma

Job description

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Our vision for Customer Service at BD Customer Services is a strategic partner to both our customers and businesses and focus on creating exceptional customer experiences and generates revenue growth.

• manage e-invoicing blocks and disputes
• Troubleshooting towards internal and external clients complaints handling
• Follow up of the orders

About you High command of Microsoft Excel Proficiency in English University Degree or Diploma is required. Relationship skills, problem solving orientation, dynamism are key abilities.

Salary range: 33 000€ / 38 000€

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success. To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills Optional Skills .

Primary Work Location ITA Milano - Via Enrico Cialdini

Additional Locations Work Shift

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You." Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed. Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role. Salary Range Information €28,600.00 - €43,600.00 EUR Annual BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.