Luxury Store Manager - Milan | Lead, Coach & Drive Sales

Rimowa GmbH; Lombardia; Híbrido; EUR 45.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual bonus

Lunch tickets

Ambassador program

Descripción de la vacante

RIMOWA is seeking a Store Manager for our Milan La Rinascente department store. The role focuses on leading a luxury retail team, delivering exceptional client service, and upholding the brand’s sales and service standards.

You will recruit, train, and develop staff, drive performance with coaching on selling and clienteling, and ensure visual merchandising and product launches align with brand guidelines. A minimum of 5+ years in luxury retail leadership is expected, with strong leadership and

Formación

• Minimum 5+ years of sales and management experience in a luxury retail environment.
• Exceptional interpersonal skills.
• Strong leadership qualities with ability to communicate effectively at all levels within the organization and with customers.

Responsabilidades

• Manage, coach, supervise, and motivate the team on the sales floor. Lead by example and uphold RIMOWA's sales and service model at all times.
• Recruit, train, and develop team members, fostering a culture of excellence across all retail activities.
• Analyse weekly and monthly performance metrics and communicate reports clearly.
• Maximize staff sales performance through product knowledge education, coaching on selling and clienteling skills, and regular reviews of individual transaction statistics. Implement RIMOWA standards and training programs.
• Assist Client Advisors in reaching their individual targets by monitoring the suggestive selling process and providing timely feedback and direction.
• Support and embody RIMOWA's values and competencies, ensuring that all strategies, policies, and a respectful sales environment are consistently maintained by every team member.
• Deliver an outstanding sales and service experience to all clients.
• Maintain store tidiness and ensure the proper execution of Visual Merchandising and new product launch displays.

Conocimientos

Leadership

Client service

Communication

Team management

Sales

Descripción del empleo

RIMOWA is seeking a Store Manager for our Milan La Rinascente department store. The role focuses on leading a luxury retail team, delivering exceptional client service, and upholding the brand’s sales and service standards.

You will recruit, train, and develop staff, drive performance with coaching on selling and clienteling, and ensure visual merchandising and product launches align with brand guidelines. A minimum of 5+ years in luxury retail leadership is expected, with strong leadership and