Luxury Retail Sales Manager - Lead Team & Client Experience

Dolce & Gabbana S.r.l.; Lombardia; Híbrido; EUR 40 000 - 45 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

MBO

Resumo da oferta

Dolce & Gabbana S.r.l. is seeking a Sales Manager to join its concession at Rinascente, driving sales and delivering an exceptional client experience for a sophisticated, international clientele.

The role focuses on leading the sales team, developing client relationships through CRM and clienteling, and ensuring alignment with brand standards in a luxury retail environment. The position offers a permanent contract and full-time hours in Italy.

Qualificações

• 5+ years of experience in luxury retail, including a leadership role.
• Fluency in Italian and English; additional languages are a plus.
• Strong knowledge of CRM, Client Ceremony and luxury retail standards.
• Excellent leadership, communication and commercial skills.

Responsabilidades

• Achieve concession sales targets and drive commercial performance.
• Develop and maintain strong relationships with local and international clients through CRM and clienteling.
• Lead, motivate and coach the sales team, supporting individual and team performance.
• Monitor KPIs and identify opportunities to improve business results.
• Ensure excellent Client Ceremony, product knowledge and brand representation.
• Support daily operations, including Visual Merchandising and stock management.

Conhecimentos

Leadership

Customer service

CRM

Communication

Sales

Ferramentas

CRM software

Descrição da oferta de emprego

Dolce & Gabbana S.r.l. is seeking a Sales Manager to join its concession at Rinascente, driving sales and delivering an exceptional client experience for a sophisticated, international clientele.

The role focuses on leading the sales team, developing client relationships through CRM and clienteling, and ensuring alignment with brand standards in a luxury retail environment. The position offers a permanent contract and full-time hours in Italy.