Store Manager (m/f/d) - Milan La Rinascente

Rimowa GmbH; Lombardia; Hybrid; EUR 45,000 - 55,000; Full time

Benefits offered by this job

Annual bonus

Lunch tickets

Ambassador program

Job summary

RIMOWA is seeking a Store Manager for our Milan La Rinascente department store. The role focuses on leading a luxury retail team, delivering exceptional client service, and upholding the brand’s sales and service standards.

You will recruit, train, and develop staff, drive performance with coaching on selling and clienteling, and ensure visual merchandising and product launches align with brand guidelines. A minimum of 5+ years in luxury retail leadership is expected, with strong leadership and

Qualifications

• Minimum 5+ years of sales and management experience in a luxury retail environment.
• Exceptional interpersonal skills.
• Strong leadership qualities with ability to communicate effectively at all levels within the organization and with customers.

Responsibilities

• Manage, coach, supervise, and motivate the team on the sales floor. Lead by example and uphold RIMOWA's sales and service model at all times.
• Recruit, train, and develop team members, fostering a culture of excellence across all retail activities.
• Analyse weekly and monthly performance metrics and communicate reports clearly.
• Maximize staff sales performance through product knowledge education, coaching on selling and clienteling skills, and regular reviews of individual transaction statistics. Implement RIMOWA standards and training programs.
• Assist Client Advisors in reaching their individual targets by monitoring the suggestive selling process and providing timely feedback and direction.
• Support and embody RIMOWA's values and competencies, ensuring that all strategies, policies, and a respectful sales environment are consistently maintained by every team member.
• Deliver an outstanding sales and service experience to all clients.
• Maintain store tidiness and ensure the proper execution of Visual Merchandising and new product launch displays.

Skills

Leadership

Client service

Communication

Team management

Sales

Job description

Welcome to RIMOWA, the brand redefining travel since 1898. For more than 125 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand’s century-old heritage, craftsmanship and its commitment to innovation. At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime.

Join us to begin yours!

We are currently looking for our next Store Manager for our department store in Milan La Rinascente!

Job responsibilities

YOUR MISSION

• Manage, coach, supervise, and motivate the team on the sales floor. Lead by example and uphold RIMOWA's sales and service model at all times.
• Recruit, train, and develop team members, fostering a culture of excellence across all retail activities.
• Analyse weekly and monthly performance metrics and communicate reports clearly.
• Maximize staff sales performance through product knowledge education, coaching on selling and clienteling skills, and regular reviews of individual transaction statistics. Implement RIMOWA standards and training programs.
• Assist Client Advisors in reaching their individual targets by monitoring the suggestive selling process and providing timely feedback and direction.
• Support and embody RIMOWA's values and competencies, ensuring that all strategies, policies, and a respectful sales environment are consistently maintained by every team member.
• Deliver an outstanding sales and service experience to all clients.
• Maintain store tidiness and ensure the proper execution of Visual Merchandising and new product launch displays.

Profile

YOUR EXPERIENCE AND SKILLS

• Minimum 5+ years of sales and management experience in a luxury retail environment, ideally.
• Exceptional interpersonal skills
• Passion for retail and client service
• Strong leadership qualities and the ability to communicate effectively with all levels within the organization and our customer base.

Additional information

For new joiners in this role in Italy, the initial annual gross salary is EUR 50.000 . This salary has been determined on the basis of objective and gender-neutral criteria and corresponds to the compensation normally granted for this position at the time of publication of this job posting. Actual compensation may vary depending on factors such as your unique combination of experience and skills, seniority, and current organizational needs.

In addition to the benefits provided by law, further benefits may be granted in accordance with current company policies :

• Eligibility for an annual bonus as per company policy
• Lunch tickets
• Eligible for the Ambassador program as per company policy

The benefits list is not exhaustive.

The employment relationship will be governed by the provisions of the applicable national collective bargaining agreement for the Commerce and Tertiary Sector (CCNL Terziario Commercio) as applied by RIMOWA in Italy.

At RIMOWA and within the LVMH Group, we never stand still. The diverse positions that contribute to our shared success offer a wide range of development opportunities. RIMOWA is home to your ambitions and visions for the future.

Get to know us in advance on Instagram and Twitter: @RIMOWA or on www.rimowa.com.