Store Director - Milan

Bvlgari; Milano; On-site; EUR 70,000 - 100,000; Full time

Job summary

A leading luxury brand is seeking a Store Director to oversee flagship stores in Milan. The role requires at least 5 years of experience in luxury retail, a client-centric approach, and the ability to lead and motivate teams. Fluency in Italian and English is essential. The position offers full-time employment with a focus on achieving sales objectives and delivering exceptional client experiences.

Qualifications

• At least 5 years of relevant experience in luxury retail leadership role.
• Proven ability to drive operational excellence within luxury retail.
• Ability to develop clienteling strategies.

Responsibilities

• Lead the store team to ensure excellent client experience.
• Achieve sales objectives and meet store KPIs.
• Coach and develop team members with constant feedback.
• Ensure seamless client experience in-store and remotely.

Skills

Coaching and motivating a high-performing team

Client-centric excellence

Financial management

Networking skills

Strategic thinking

Fluency in Italian and English

Tools

Excel

Word

PowerPoint

BeanStore

Sales Force

SAP

Job description

Bulgari Italia is looking for a Store Director to manage its prestigious flagship store in Via Montenapoleone and its store located in Rinascente Milano.

Reporting to the Italy Retail Director, the selected candidate will be responsible for leading the store team to ensure a meaningful, memorable, and seamless client experience. Acting as a coach, strategist, and entrepreneur, the Store Director embodies a client‑centric philosophy, effectively managing both front‑ and back‑of‑house activities to foster team engagement and drive business success.

Responsibilities

• Act as a Brand Ambassador, inspiring trust, commitment, and client‑centric excellence, and leading by example
• Lead the store to achieve and exceed sales objectives and meet store/business KPIs, ensuring most time is spent on the floor
• Drive team motivation and engagement, sharing the brand’s strategy and vision, encouraging innovation and collecting best practices; ensure smooth organization of front, back, and care services teams
• Coach and develop the teams by observing and providing constant feedback
• Partner with Sales Trainers to identify training needs and deploy action plans
• Develop clienteling strategies: recruit new clients, host in‑store events, leverage digital tools, and create strong local business relevance, nurturing store portfolio and enhancing relationships with VICs
• Ensure a seamless and consistent client experience in‑store and remotely, following the brand’s selling experience while enhancing Italian culture and hospitality
• Oversee all store operations, ensuring proper stock management and adherence to visual merchandising guidelines, while guaranteeing store maintenance, a safe environment, and optimal functionality
• Stay informed on market trends, competition, and omnichannel initiatives, leveraging insights to drive the business

Qualifications

• At least 5 years of relevant experience in a comparable luxury retail leadership role
• Demonstrated experience in coaching, motivating, and developing a high‑performing team
• Ability to leverage networks by cultivating key industry relationships and knowledge of local marketing and media partners
• Strategic thinking, sound decision making, and ability to implement proper business actions
• Proven ability to drive operational excellence within a luxury retail environment
• Strong financial management skills, including budget oversight and revenue generation
• Fluency in both Italian and English is essential
• Knowledge of Microsoft Office programs: Excel, Word, PowerPoint and ability to acquire some expertise in store operation applications (BeanStore, Sales Force, SAP)
• Personal attributes: Networking, Ownership, Influence, People Development, Team Management, Impact Driven, Growth Mindset, Brand Sensitivity, Proactivity

Senior‑Level Information

• Seniority level: Director
• Employment type: Full‑time
• Job function: Retail – Apparel and Fashion