Luxury Reservations Specialist for Guest Experience

LVMH; Porto Cervo; On-site; EUR 28,000 - 36,000; Full time

Job summary

Hotel Pitrizza, part of the LVMH family, is seeking a Reservations Agent to join the prestigious Reservations team. Reporting to the Reservations Manager, you will be pivotal from booking through departure, supporting the reservations process, resolving issues, and upholding LQA standards to ensure an impeccable guest experience.

The role requires 2-3 years in luxury hotel Front Office/Back Office, excellent planning and multitasking, and fluency in Italian and English (French a plus).

Qualifications

• At least 2-3 years of significant experience in a similar role within the Front Office or Back Office of luxury hotels.
• Excellent planning, time management, and multitasking skills in a dynamic environment.
• Excellent eloquence and ability to interact with guests and colleagues of different nationalities and cultures.
• Fluent in Italian and English. Knowledge of a third language (e.g., French) is a strong advantage.

Responsibilities

• Plan all daily reservation activities, ensuring a smooth and efficient service.
• Guide guests through the booking process, promoting a positive experience.
• Ensure maximum guest satisfaction, anticipating their needs for a personalized experience.
• Verify constant adherence to high LQA service standards and Hotel Pitrizza's Standard Operating Procedures (SOPs).
• Ensure effective and timely communication flow with all hotel departments to ensure perfect synchronicity in the services offered.
• Keep hotel management systems (PMS) updated and prepare reports and analyses on Front Office performance.
• Ensure the security of guest and Maison information, respecting money and payment management procedures.

Skills

Planning

Time management

Multitasking

Guest interaction

Fluent Italian

Fluent English

Tools

PMS software

Job description

Hotel Pitrizza, part of the LVMH family, is seeking a Reservations Agent to join the prestigious Reservations team. Reporting to the Reservations Manager, you will be pivotal from booking through departure, supporting the reservations process, resolving issues, and upholding LQA standards to ensure an impeccable guest experience.

The role requires 2-3 years in luxury hotel Front Office/Back Office, excellent planning and multitasking, and fluency in Italian and English (French a plus).