Luxury Hotel Reservations Specialist

Experimental; Roma; In loco; EUR 25.000 - 36.000; Tempo pieno

Descrizione del lavoro

Experimental Roma is opening soon on Via Ludovisi and seeks a Reservation Agent to manage tailor-made reservations for individuals, travel agencies, and corporate guests. You will handle entry/checks, respond to inquiries, and promote services to maximize guest satisfaction and revenue.

Ideal candidates have hospitality experience, strong English and Italian, and excellent interpersonal skills; French is a plus. Training and mobility across venues are offered.

Competenze

• Professional appearance and proficiency in English.
• Initial experience in a similar position in a high-end hotel.
• Strong interpersonal skills with clients.
• Fluency in Italian; French a plus.

Mansioni

• Enter and check reservations per the Group's procedures.
• Proactively manage reservation requests by email/phone with proposals and confirmations.
• Monitor indirect bookings and encourage direct reservations.
• Assist guests with inquiries or changes to bookings; provide solutions to ensure satisfaction.
• Promote hotel services and upsell to enhance guest experience and revenue.
• Track payments and commissions for group and agency bookings.
• Maintain daily follow-up on requests and timely responses.
• Manage corporate accounts during trade fairs and peak seasons; nurture relationships.
• Identify new accounts for business development.

Conoscenze

Interpersonal skills

Proficiency in English

Italian language

Strumenti

Opera Cloud

Descrizione del lavoro

Experimental Roma is opening soon on Via Ludovisi and seeks a Reservation Agent to manage tailor-made reservations for individuals, travel agencies, and corporate guests. You will handle entry/checks, respond to inquiries, and promote services to maximize guest satisfaction and revenue.

Ideal candidates have hospitality experience, strong English and Italian, and excellent interpersonal skills; French is a plus. Training and mobility across venues are offered.