Reservation Agent

Cheval Blanc; Italia; Remote; EUR 32,000 - 48,000; Part time

Job summary

Hotel Pitrizza is seeking a Reservations Agent to join the prestigious Reservations team in Porto Cervo. Reporting to the Reservations Manager, you will support the reservations process, resolve critical issues, and uphold high LQA standards to guarantee an impeccable guest experience from booking to departure.

Requirements include 2–3 years in a similar luxury-hotel role, excellent planning and multitasking, and fluency in Italian and English (a third language is a strong advantage).

Qualifications

• 2–3 years of significant experience in a similar role within luxury hotels.

Responsibilities

• Plan all daily reservation activities, ensuring a smooth and efficient service.
• Guide guests through the booking process, promoting a positive experience.
• Ensure maximum guest satisfaction, anticipating their needs for a personalized experience.
• Verify constant adherence to high LQA service standards and SOPs.
• Ensure effective and timely communication with all hotel departments for synchronicity.
• Keep PMS updated and prepare reports and analyses on Front Office performance.
• Ensure the security of guest and Maison information, following payment procedures.

Skills

Planning

Time management

Multitasking

Guest interaction

Tools

PMS

Job description

Hotel Pitrizza is looking for its next Reservations Agent to join the prestigious Reservations team.

This role will report directly to the Reservations Manager.

The selected candidate will be a key figure in ensuring the excellence of service offered to guests from the moment of booking, throughout their stay, and until departure. They will be responsible for supporting the reservations process, resolving critical issues, and maintaining the high LQA quality standards that distinguish Hotel Pitrizza, guaranteeing an impeccable and memorable experience for every guest.

• Plan all daily reservation activities, ensuring a smooth and efficient service.
• Guide guests through the booking process, promoting a positive experience.
• Ensure maximum guest satisfaction, anticipating their needs for a personalized experience.
• Verify constant adherence to high LQA service standards and Hotel Pitrizza's Standard Operating Procedures (SOPs).
• Ensure effective and timely communication flow with all hotel departments to ensure perfect synchronicity in the services offered.
• Keep hotel management systems (PMS) updated and prepare reports and analyses on Front Office performance.
• Ensure the security of guest and Maison information, respecting money and payment management procedures.

A PERSONALITY, A PROFILE, AN EXPERTISE...

• At least 2-3 years of significant experience in a similar role within the Front Office or Back Office of luxury hotels.
• Excellent planning, time management, and multitasking skills in a dynamic environment.
• Excellent eloquence and ability to interact with guests and colleagues of different nationalities and cultures.
• Fluent in Italian and English. Knowledge of a third language (e.g., French) is a strong advantage.

Jobnumber

CHEV03643

Destination

Hotel Pitrizza

Contract type

Temporary

City

Porto Cervo

THE MAISON

Hotel Pitrizza is looking for its next Reservations Agent to join the prestigious Reservations team.

This role will report directly to the Reservations Manager.

The selected candidate will be a key figure in ensuring the excellence of service offered to guests from the moment of booking, throughout their stay, and until departure. They will be responsible for supporting the reservations process, resolving critical issues, and maintaining the high LQA quality standards that distinguish Hotel Pitrizza, guaranteeing an impeccable and memorable experience for every guest.

• Plan all daily reservation activities, ensuring a smooth and efficient service.
• Guide guests through the booking process, promoting a positive experience.
• Ensure maximum guest satisfaction, anticipating their needs for a personalized experience.
• Verify constant adherence to high LQA service standards and Hotel Pitrizza's Standard Operating Procedures (SOPs).
• Ensure effective and timely communication flow with all hotel departments to ensure perfect synchronicity in the services offered.
• Keep hotel management systems (PMS) updated and prepare reports and analyses on Front Office performance.
• Ensure the security of guest and Maison information, respecting money and payment management procedures.

A PERSONALITY, A PROFILE, AN EXPERTISE...

• At least 2-3 years of significant experience in a similar role within the Front Office or Back Office of luxury hotels.
• Excellent planning, time management, and multitasking skills in a dynamic environment.
• Excellent eloquence and ability to interact with guests and colleagues of different nationalities and cultures.
• Fluent in Italian and English. Knowledge of a third language (e.g., French) is a strong advantage.