Reservation Agent

LVMH; Porto Cervo; On-site; EUR 28,000 - 36,000; Full time

Job summary

Hotel Pitrizza, part of the LVMH family, is seeking a Reservations Agent to join the prestigious Reservations team. Reporting to the Reservations Manager, you will be pivotal from booking through departure, supporting the reservations process, resolving issues, and upholding LQA standards to ensure an impeccable guest experience.

The role requires 2-3 years in luxury hotel Front Office/Back Office, excellent planning and multitasking, and fluency in Italian and English (French a plus).

Qualifications

• At least 2-3 years of significant experience in a similar role within the Front Office or Back Office of luxury hotels.
• Excellent planning, time management, and multitasking skills in a dynamic environment.
• Excellent eloquence and ability to interact with guests and colleagues of different nationalities and cultures.
• Fluent in Italian and English. Knowledge of a third language (e.g., French) is a strong advantage.

Responsibilities

• Plan all daily reservation activities, ensuring a smooth and efficient service.
• Guide guests through the booking process, promoting a positive experience.
• Ensure maximum guest satisfaction, anticipating their needs for a personalized experience.
• Verify constant adherence to high LQA service standards and Hotel Pitrizza's Standard Operating Procedures (SOPs).
• Ensure effective and timely communication flow with all hotel departments to ensure perfect synchronicity in the services offered.
• Keep hotel management systems (PMS) updated and prepare reports and analyses on Front Office performance.
• Ensure the security of guest and Maison information, respecting money and payment management procedures.

Skills

Planning

Time management

Multitasking

Guest interaction

Fluent Italian

Fluent English

Tools

PMS software

Job description

Hotel Pitrizza is looking for its next Reservations Agent to join the prestigious Reservations team.

This role will report directly to the Reservations Manager.

The selected candidate will be a key figure in ensuring the excellence of service offered to guests from the moment of booking, throughout their stay, and until departure. They will be responsible for supporting the reservations process, resolving critical issues, and maintaining the high LQA quality standards that distinguish Hotel Pitrizza, guaranteeing an impeccable and memorable experience for every guest.

Job responsibilities

• Plan all daily reservation activities, ensuring a smooth and efficient service.
• Guide guests through the booking process, promoting a positive experience.
• Ensure maximum guest satisfaction, anticipating their needs for a personalized experience.
• Verify constant adherence to high LQA service standards and Hotel Pitrizza's Standard Operating Procedures (SOPs).
• Ensure effective and timely communication flow with all hotel departments to ensure perfect synchronicity in the services offered.
• Keep hotel management systems (PMS) updated and prepare reports and analyses on Front Office performance.
• Ensure the security of guest and Maison information, respecting money and payment management procedures.

Profile

• At least 2-3 years of significant experience in a similar role within the Front Office or Back Office of luxury hotels.
• Excellent planning, time management, and multitasking skills in a dynamic environment.
• Excellent eloquence and ability to interact with guests and colleagues of different nationalities and cultures.
• Fluent in Italian and English. Knowledge of a third language (e.g., French) is a strong advantage.

Celebrating a delicate alchemy between tradition and innovation, local architecture and timeless elegance, our Maisons blend bold design and contemporary inspirations with local craftsmanship. Cheval Blanc has since 2006 developed unique properties with an unparalleled sense of detail. In a warm, convivial atmosphere, Cheval Blanc Maisons invite guests to experience memorable moments with their families or friends.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.