Luxury Guest Experience Concierge - Global Growth & Perks

Meliá Hotels International; Lombardia; On-site; EUR 17,000 - 24,000; Full time

Job summary

Meliá Hotels International in Lombardy, Italy, is seeking a Guest Experience professional to deliver personalised, luxury service across stays. You will implement the destination experience strategy, offer tailored services and ensure memorable moments for every guest.

Fluent Italian and English are required, with at least two years in hospitality and one year in customer-facing roles. Strong planning, attention to detail and upselling ability are essential.

Qualifications

• Training in Tourism, Social Sciences, PR, or a similar field.
• Proficiency in Italian and English.
• Excellent knowledge of the destination.
• Vocation for service and high orientation to the luxury segment.
• Organisation and planning skills.
• Attention to detail.
• Minimum of 2 years in a similar hospitality role, with at least 1 year in a customer-facing position such as the Guest Experience department.

Responsibilities

• Comply with the strategy of experiences in the destination, offering customers unique services and products based on their preferences.
• Efficiently manage all guest requests, applying upselling and cross-selling techniques to optimise the hotel's extra revenues, while focusing on achieving total guest satisfaction.
• Ensure the customer experience by personalising their stay, anticipating their needs, and exceeding their expectations.
• Handle customer incidents according to established protocols.
• Adhere to the attributes, standards, and manuals applicable to the department.

Skills

Italian proficiency

English proficiency

Luxury hospitality

Organisation & planning

Attention to detail

Service orientation

Destination knowledge

Education

Training in Tourism, Social Sciences, PR, or similar field

Job description

Meliá Hotels International in Lombardy, Italy, is seeking a Guest Experience professional to deliver personalised, luxury service across stays. You will implement the destination experience strategy, offer tailored services and ensure memorable moments for every guest.

Fluent Italian and English are required, with at least two years in hospitality and one year in customer-facing roles. Strong planning, attention to detail and upselling ability are essential.