Front Desk Specialist — Guest Experience & Upsell Growth

Melia Hotels International S.A.(Meliá); Milano; In loco; EUR 21.760 - 26.595; Tempo pieno

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Descrizione del lavoro

Melia Hotels International S.A.(Meliá) in Milano, IT is seeking a Front Desk professional to manage guest check-ins/outs, payments, and guest inquiries with a focus on service excellence. You will welcome guests, provide information on services and locations, and contribute to a smooth arrival and departure experience.

The role requires availability for mornings, evenings, nights, weekends, and holidays, fluency in English (additional languages preferred), and at least 1 year in a fast hotel

Competenze

• Must be fluent in English; other languages are preferred.
• 1 year experience in a fast environment in the same or similar position in a hotel/resort.
• Passionate for Hospitality and with a strong attitude to interpersonal relationships.

Mansioni

• Check-in and check-out hotel guests in a timely and professional manner.
• Process all payments according to established procedures.
• Welcome guests in a friendly, prompt, and professional manner.
• Register guests, issue room keys and provide information on hotel services and room location.
• Upsell rooms when possible to maximize hotel revenue.
• Accurately process all cash and credit card transactions in accordance with established procedures.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Respond appropriately to guest complaints.
• Make appropriate service recovery gestures to ensure total guest satisfaction.
• Perform other duties as assigned.

Conoscenze

Fluent in English

Descrizione del lavoro

Melia Hotels International S.A.(Meliá) in Milano, IT is seeking a Front Desk professional to manage guest check-ins/outs, payments, and guest inquiries with a focus on service excellence. You will welcome guests, provide information on services and locations, and contribute to a smooth arrival and departure experience.

The role requires availability for mornings, evenings, nights, weekends, and holidays, fluency in English (additional languages preferred), and at least 1 year in a fast hotel