Premium Guest Experience Specialist

The Luxury Collection; Milano; Vor Ort; EUR 20.000 - 24.000; Vollzeit

Zusammenfassung

The Luxury Collection in Milan is seeking a dedicated Guest Services Associate to respond to guest requests, arrange services, and provide information about the property and local area. You will coordinate with multiple departments to ensure seamless guest experiences and uphold brand standards.

This is a full-time, on-site role requiring professional communication in Italian and English. The position emphasizes hospitality excellence, confidentiality, and proactive guest care in a luxury

Qualifikationen

• Education: High school diploma or GED.
• Language: Fluent Italian and English; a third language is preferable.

Aufgaben

• Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning).
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Bellperson, Housekeeping, and other departments to resolve guest issues.
• Maintain professionalism and confidentiality; monitor guest areas for safety and comfort.
• Assist guests and respond to needs with clear, courteous communication.

Kenntnisse

Italian language

English language

Ausbildung

High school diploma or GED

Jobbeschreibung

The Luxury Collection in Milan is seeking a dedicated Guest Services Associate to respond to guest requests, arrange services, and provide information about the property and local area. You will coordinate with multiple departments to ensure seamless guest experiences and uphold brand standards.

This is a full-time, on-site role requiring professional communication in Italian and English. The position emphasizes hospitality excellence, confidentiality, and proactive guest care in a luxury