Hotel Waiter | Guest Experience Advocate (Multilingual)

Successfactors

Milano

In loco

EUR 17.000 - 19.000

Tempo pieno

3 giorni fa

Candidati tra i primi

Generatore di candidature

Ottieni una risposta da questo datore di lavoro — un curriculum e una lettera di presentazione perfettamente in linea con ciò che sta cercando.

Supera i filtri ATS

Vantaggi offerti da questo lavoro

My MeliáRewards

My MeliáBenefits

Descrizione del lavoro

Meliá Hotels International in Milano seeks a guest-focused hospitality professional to deliver courteous service, ensure correct presentation of dishes, and enhance the dining experience. You will know the menu, follow service steps, and actively engage with guests to anticipate needs and exceed expectations.

The role requires Italian fluency and English knowledge, a friendly and proactive attitude, and strong organizational and communication skills.

Competenze

Fluent in Italian and knowledge of English.
Friendly, outgoing, and positive.
Enjoy being part of a team.
Previous experience in the same position in hotels of similar category.
Excellent organizational skills and ability to find solutions.
A genuine passion for customer service and a sparkling personality.
Great communication skills, desire to develop and progress in your role.
Flexibility and enthusiasm are key for this position.

Mansioni

Detailed knowledge of the menu and being able to articulate enthusiastically.
Know the steps of service as outlined in the service manual.
Make guests feel comfortable and enhance the guest experience.
Inform guests of specials and menu changes.
Anticipate guests’ needs and exceed their expectations.
Supervise the clearing of tables and mise-en-place necessary for the next course.
Monitor and observe guests' dining experience.
Ensure guests are satisfied with the food and service.
Respond promptly and courteously to any requests.