Luxury Hotel Resident Manager — Lead Operations

Meliá Hotels International; Lombardia; Hybrid; EUR 85,000 - 115,000; Full time

Job summary

Melia Hotels International seeks a luxury Resident Manager to lead hotel operations and deliver an exceptional guest experience. You will report to the General Manager and oversee day‑to‑day activities across all departments in our Lombardy property.

Required: at least 2 years in luxury hotel management, fluency in English and Italian, and a Hospitality Management degree. You will lead teams, develop talent, and ensure the Gran Melia standards are consistently met.

Qualifications

• Requires at least 2 years of experience in luxury hotel management.
• Fluency in English and Italian required; knowledge of a third language is a plus.
• Degree in Hospitality Management or related field required.

Responsibilities

• Planning, coordinating, supervising, and optimizing the operations of all hotel departments to ensure high-quality service.
• Leading and inspiring hotel teams, fostering high performance and guest-centric culture.
• Delivering a personalized luxury experience with attention to detail and hospitality at the core.

Skills

Executive leadership

Guest-centric focus

People management

Multidisciplinary teams

Analytical skills

Communication skills

Education

Hospitality Management degree

Job description

Melia Hotels International seeks a luxury Resident Manager to lead hotel operations and deliver an exceptional guest experience. You will report to the General Manager and oversee day‑to‑day activities across all departments in our Lombardy property.

Required: at least 2 years in luxury hotel management, fluency in English and Italian, and a Hospitality Management degree. You will lead teams, develop talent, and ensure the Gran Melia standards are consistently met.