Guest Experience Lead - Head Waiter

Meliá Hotels International; Milano; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

MeliáRewards loyalty program

Flexible compensation and discounts on products and services

Job summary

Melia Hotels International S.A.(Meliá) seeks a dedicated professional for a role in Food & Beverage in Milano. The position focuses on delivering high-level customer service and supervising a team to meet the hotel’s standards.

Ideal candidates will have at least 2 years of wait staff experience, with strong leadership and communication skills in English and preferably another language. The contract is fixed-term, promoting a culture of equality and diversity.

Qualifications

• Minimum 2 years as a waiter; 1 year in head waiter role preferred.
• Local language and fluent English; knowledge of a third language is an asset.

Responsibilities

• Supervise and support the team in accordance with supervisor directives and hotel standards.
• Maintain a polished, professional, and approachable demeanor at all times.
• Ensure accurate and timely service, strictly following SOPs.
• Check orders for accuracy and presentation before delivery.
• Manage guest complaints promptly, involving supervisors when needed.

Skills

Leadership

Teamwork

Attention to detail

Organizational ability

Guest focus

Education

Secondary education or higher

Hospitality training preferred

Job description

Melia Hotels International S.A.(Meliá) seeks a dedicated professional for a role in Food & Beverage in Milano. The position focuses on delivering high-level customer service and supervising a team to meet the hotel’s standards.

Ideal candidates will have at least 2 years of wait staff experience, with strong leadership and communication skills in English and preferably another language. The contract is fixed-term, promoting a culture of equality and diversity.